ContactCenterWorld - Definition

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Phrase:Availability

Definition:

The period of time spent waiting to accept and/or busy on an inbound or outbound contact.

ContactCenterWorld.com Search Results:

Your search for "Availability" returned >> 471 published editorial records

Benchmarking Statistics: Showing 1 to 1 of 1
	Leadership Survey - What information do the majority of your agents have access to wh...	Monday, October 18, 2010

Articles: Showing 1 to 3 of 7
	Ten Things You Should Know About Security and PCI Compliance When Using Cloud-Based C...	Thursday, March 14, 2013
	Home-Based Agents Don't Degrade Quality	Wednesday, August 11, 2010
	A Thousand Points of Light, Knowledgebase, a Path to Call Center Salvation?	Monday, November 16, 2009

Case Studies: Showing 1 to 3 of 3
	Lindner Hotels AG	Friday, June 26, 2009
	TM System, Telemarketing Sistemas, SL.	Friday, December 12, 2008
	Percall	Thursday, December 11, 2008

Executive Interviews: Showing 1 to 3 of 3
	Customer Service	Tuesday, October 26, 2010
	We Look For Team Players Who Are Self-Reliant	Tuesday, June 01, 2010
	Place More Emphasis on People Skills	Tuesday, April 13, 2010

Personal Profiles: Showing 1 to 3 of 4
	John Monks	Monday, April 08, 2013
	Piper-Anna Shields	Friday, January 11, 2013
	John Hickson	Thursday, May 03, 2012

Industry Research: Showing 1 to 3 of 19
	Consumers Want a More Seamless and Personalized Banking Experience	Tuesday, March 26, 2013
	Mobile Technologies Will Change How Call Centers Serve Customers	Tuesday, March 26, 2013
	US Consumers Ditch Brand Loyalty for Personalized Service	Friday, March 15, 2013

News: Showing 1 to 3 of 434
	Aspect Software Introduces Real-Time Work Management	Wednesday, May 22, 2013
	dinCloud Enables Channel With Cloud-Based White Label Offering	Wednesday, May 22, 2013
	MigSolv Partners With Next Connex	Tuesday, May 21, 2013