ContactCenterWorld - Definition
For call centers that provide integration between a telephone system and an agent's PC, a screen pop is used to display information about a call that has just been sent to the call center agent.
ContactCenterWorld.com Search Results:
Your search for "Screen Pop" returned >> 38 published editorial records
|Case Studies: Showing 1 to 1 of 1|
|Aquarius||Tuesday, March 02, 2010|
|News: Showing 1 to 3 of 37|
|BGL Group Invests in Speech Recognition Technology from Sabio||Monday, April 22, 2013|
|Teleco of Phoenix Integrate ShoreTel and CRM Technologies||Wednesday, April 03, 2013|
|Nexsus Techno Solutions Announces Integration Offerings||Tuesday, March 26, 2013|
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