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Phrase:Screen Pop

Definition:

For call centers that provide integration between a telephone system and an agent's PC, a screen pop is used to display information about a call that has just been sent to the call center agent.

ContactCenterWorld.com Search Results:

Your search for "Screen Pop" returned >> 38 published editorial records

Case Studies: Showing 1 to 1 of 1
	Aquarius	Tuesday, March 02, 2010

News: Showing 1 to 3 of 37
	BGL Group Invests in Speech Recognition Technology from Sabio	Monday, April 22, 2013
	Teleco of Phoenix Integrate ShoreTel and CRM Technologies	Wednesday, April 03, 2013
	Nexsus Techno Solutions Announces Integration Offerings	Tuesday, March 26, 2013

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