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ContactCenterWorld - Definition

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Phrase:Real-Time Adherence

Definition:

Real-time adherence tools available with many of today’s workforce scheduling applications can help by automatically alerting managers when agents are out of compliance. This makes it possible to flag minor lapses before they turn into major crises.


ContactCenterWorld.com Search Results:

Your search for "Real-Time Adherence" returned >> 10 published editorial records

Personal Profiles: Showing 1 to 1 of 1
Juan Carlos SanchezMonday, October 15, 2012
News: Showing 1 to 3 of 9
RIAS Insurance Deploys New Contact Centre Workforce Management Solution Tuesday, July 03, 2012
Intuate Group Announces Noble Systems' Updated Workforce Management SystemWednesday, February 16, 2011
Noble Systems Releases Updated Workforce Management SystemThursday, November 25, 2010

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