ContactCenterWorld - Definition
Using queue levels to judge staff numbers and manipulate scheduling. This technique can be utilized to maximize profitability and efficiency of the organization.
ContactCenterWorld.com Search Results:
Your search for "Real-Time Management" returned >> 6 published editorial records
|Executive Interviews: Showing 1 to 1 of 1|
|Denise Kellar from West Corporation||Thursday, January 20, 2011|
|News: Showing 1 to 3 of 5|
|Brookdale Selects RealPage Senior Contact Center||Tuesday, March 05, 2013|
|Primerica Selects Avaya Customer Experience Interaction Management||Thursday, October 25, 2012|
|Noble Systems Introduces Web Reports Tool||Friday, August 24, 2012|
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