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ContactCenterWorld - Definition

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Phrase:Erlang

Definition:

A measurement of telecommunication traffic usage. One Erlang equals 3600 seconds of usage in a one hour period of time.


ContactCenterWorld.com Search Results:

Your search for "erlang" returned >> 5 published editorial records

Articles: Showing 1 to 1 of 1
Managing The Workforce With TechnologyFriday, June 18, 2010
Forum Topics: Showing 1 to 2 of 2
Manpower Planing/StaffingSunday, February 27, 2011
Today's Tip Of The Day - "Keep It Simple"Tuesday, November 23, 2010
News: Showing 1 to 2 of 2
Five9 Bolsters Cloud Infrastructure, Hires Eric Merritt as Lead ArchitectFriday, September 21, 2012
Portage Communications Now Provides Call Center Designerâ„¢ Software for FreeMonday, March 29, 2010

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ContactCenterWorld.com 1999 - Present The Global Support Organization For Contact Center Professionals & the place for information on:
e-Learning, E-mail, e-support, Erlang, First Call Resolution, Headsets, Help Desk Software, Internet Telephony (IP), IVR, Knowledge Management (KM), Metrics, Multimedia Contact Center, Offshore Outsourcing, On Hold, Outsourcing, Predictive Dialers, Quality Monitoring, Recruitment