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Phrase:Workforce Management Software

Deriviation(s):Workforce Management, Workforce Optimization

Definition:

Software that assists contact centers to better schedule and delegate staff, predict up coming call volumes, and indicate agent availability.

ContactCenterWorld.com Search Results:

Your search for "Workforce Management Software" returned >> 30 published editorial records

Articles: Showing 1 to 3 of 3
	Nine Critical Functions of Workforce Management Software	Monday, July 26, 2010
	Workforce Management Software – Three Important Questions!	Friday, November 06, 2009
	Software as an Agent Retention Tool	Tuesday, May 26, 2009

Personal Profiles: Showing 1 to 1 of 1
	Daryl Gonos	Monday, April 02, 2012

Industry Research: Showing 1 to 2 of 2
	Frost and Sullivan: Future of EMEA Contact Centre Systems Market Lies in Underpenetra...	Tuesday, November 01, 2011
	Future of EMEA Contact Centre Systems Market Lies in Underpenetrated Countries Outsid...	Monday, October 17, 2011

News: Showing 1 to 3 of 24
	Indosoft Launches a Certified Partner Program for Hosted Service Providers	Thursday, May 02, 2013
	Indosoft Announces Partnership with Vidanetwork	Friday, November 23, 2012
	Verint Enhances its Impact 360 Enterprise Workforce Management Solution	Friday, October 26, 2012

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