ContactCenterWorld - Definition
Phrase:Workforce Management Software
Deriviation(s):Workforce Management, Workforce Optimization
Software that assists contact centers to better schedule and delegate staff, predict up coming call volumes, and indicate agent availability.
ContactCenterWorld.com Search Results:
Your search for "Workforce Management Software" returned >> 30 published editorial records
|Articles: Showing 1 to 3 of 3|
|Nine Critical Functions of Workforce Management Software||Monday, July 26, 2010|
|Workforce Management Software – Three Important Questions!||Friday, November 06, 2009|
|Software as an Agent Retention Tool||Tuesday, May 26, 2009|
|Personal Profiles: Showing 1 to 1 of 1|
|Daryl Gonos||Monday, April 02, 2012|
|Industry Research: Showing 1 to 2 of 2|
|Frost and Sullivan: Future of EMEA Contact Centre Systems Market Lies in Underpenetra...||Tuesday, November 01, 2011|
|Future of EMEA Contact Centre Systems Market Lies in Underpenetrated Countries Outsid...||Monday, October 17, 2011|
|News: Showing 1 to 3 of 24|
|Indosoft Launches a Certified Partner Program for Hosted Service Providers||Thursday, May 02, 2013|
|Indosoft Announces Partnership with Vidanetwork||Friday, November 23, 2012|
|Verint Enhances its Impact 360 Enterprise Workforce Management Solution||Friday, October 26, 2012|
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