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Phrase:Knowledge Management

Definition:

A set of practices that aids in organizing and optimizing all of the knowledge within a company.

ContactCenterWorld.com Search Results:

Your search for "Knowledge Management" returned >> 101 published editorial records

Articles: Showing 1 to 2 of 2
	The Impact of Workforce Optimization Technologies	Wednesday, November 18, 2009
	A Thousand Points of Light, Knowledgebase, a Path to Call Center Salvation?	Monday, November 16, 2009

Executive Interviews: Showing 1 to 3 of 6
	Team Building in the Contact Center	Monday, October 03, 2011
	Improving Staff Retention	Thursday, December 09, 2010
	CRM Technology	Tuesday, October 05, 2010

Personal Profiles: Showing 1 to 3 of 21
	Rick Seeley	Tuesday, May 14, 2013
	Marco Colaiacovo	Tuesday, May 07, 2013
	Carol Irwin	Tuesday, May 07, 2013

Industry Research: Showing 1 to 2 of 2
	North American Communications Companies Fall Short In Customer Service	Wednesday, December 17, 2008
	eGain Communications Corporation Publishes Its 2008 International Benchmarking Repor...	Thursday, December 04, 2008

News: Showing 1 to 3 of 69
	2-10 Home Buyers Warranty to Focus on Customer Experience	Monday, April 08, 2013
	Creative Virtual’s V-Person Social Media™ Enhances Customer Experience	Thursday, December 06, 2012
	QNET Wins Two Global Contact Centre Awards in Las Vegas	Wednesday, November 28, 2012

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