ContactCenterWorld - Definition
Phrase:After Call Work
These are tasks that are performed by the agents after disconnecting with the customer. This work can include finishing forms or sending through information within the department. Also referred to as "Wrap-up" and "Post Call Processing" (PCP). During this process the agent is not available to accept any additional inbound calls.
ContactCenterWorld.com Search Results:
Your search for "After Call Work" returned >> 4 published editorial records
|Articles: Showing 1 to 1 of 1|
|Making the Right Decision||Wednesday, March 10, 2010|
|Executive Interviews: Showing 1 to 1 of 1|
|Arnold Ward, Management Consultant - ACW on 2013/2014||Tuesday, January 28, 2014|
|News: Showing 1 to 2 of 2|
|Etihad Cargo Wins International Customer Care Award||Wednesday, July 09, 2014|
|rostrvm 9 Addresses Customer Service challenges||Tuesday, July 02, 2013|
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