ContactCenterWorld - Definition
Phrase:After Call Work
These are tasks that are performed by the agents after disconnecting with the customer. This work can include finishing forms or sending through information within the department. Also referred to as "Wrap-up" and "Post Call Processing" (PCP). During this process the agent is not available to accept any additional inbound calls.
ContactCenterWorld.com Search Results:
Your search for "After Call Work" returned >> 4 published editorial records
|Articles: Showing 1 to 2 of 2|
|Making the Right Decision||Wednesday, March 10, 2010|
|Monitoring the Performance of Remote Workers||Friday, October 23, 2009|
|Executive Interviews: Showing 1 to 1 of 1|
|Capitalize On The Information Collected||Monday, April 19, 2010|
|News: Showing 1 to 1 of 1|
|rostrvm 9 Addresses Customer Service challenges||Tuesday, July 02, 2013|
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