Definition: A commonly used system for distributing/routing calls to the first available representative.

Your search for "ACD" returned >> 211 published editorial records

Benchmarking Statistics: Showing 1 to 1 of 1
	Outsourcing Survey - What types of data are used to forecase call volumes?	Monday, October 18, 2010

Articles: Showing 1 to 3 of 8
	Home-Based Agents Don't Degrade Quality	Wednesday, August 11, 2010
	One Thing for Sure is that Times are Changing!	Thursday, April 01, 2010
	The Impact of Workforce Optimization Technologies	Wednesday, November 18, 2009

Case Studies: Showing 1 to 2 of 2
	Aquarius	Tuesday, March 02, 2010
	Percall	Thursday, December 11, 2008

Executive Interviews: Showing 1 to 3 of 5
	10 Questions for Industry Professionals - Exclusive Series Part 7	Wednesday, November 23, 2011
	Using Technology to Improve Service - Top Tips!	Wednesday, September 14, 2011
	Mark Lepko - President, Altitude Software On Contact Center Technology	Friday, February 18, 2011

Personal Profiles: Showing 1 to 3 of 21
	Ian Grainger	Monday, March 11, 2013
	Bob Crockart	Thursday, February 21, 2013
	Zoe Wall	Tuesday, January 22, 2013

Industry Research: Showing 1 to 3 of 9
	‘Always-connected’ Culture Rises Smart Devices	Friday, November 23, 2012
	Smart Devices and Social Media to Drive New Culture of Online	Monday, October 29, 2012
	Low Employment Costs is a Top Driver for Vietnam's Growing Contact Center Market	Monday, September 10, 2012

News: Showing 1 to 3 of 165
	Q-Suite 5.7 Offers Integration to Emerald Billing and Authentication Software	Tuesday, April 23, 2013
	Clarity Partners with Chinook Communications	Monday, April 22, 2013
	Miami, FL Tech Startup Fenero Launches Free On-premise & Cloud-based Fluid Contact Ce...	Thursday, April 11, 2013

Got editorial?
If you have related content, we'd like to publish it!
Please check out our Editorial Submission area of the site.

Got a question or need help?
Try our Contact Center Forums. Search and post and participate in discussions.