Definition: A concept used by companies to manage strategies, people and technology, to reach their full potential regarding customer interaction.

Your search for "crm" returned >> 1224 published editorial records

Benchmarking Statistics: Showing 1 to 3 of 3
	Outsourcing Survey - How do you monitor your agents?	Monday, October 18, 2010
	Help Desk Survey - Why has your company invested in CRM?	Monday, October 18, 2010
	Outsourcing Survey - What CRM initiatives have been implemented?	Monday, October 18, 2010

Articles: Showing 1 to 3 of 28
	Ten Things You Should Know About Security and PCI Compliance When Using Cloud-Based C...	Thursday, March 14, 2013
	New Approaches To Customer Management	Wednesday, October 19, 2011
	Winning Back Customers	Thursday, December 16, 2010

Case Studies: Showing 1 to 3 of 7
	Cisco-Eagle	Saturday, December 25, 2010
	Sappi Fine Paper	Wednesday, August 04, 2010
	NIXXIS	Monday, May 24, 2010

Executive Interviews: Showing 1 to 3 of 18
	Are You Up There Yet? ...Operating In the Cloud?	Friday, February 08, 2013
	Members' Share Their Views: Q2; Technology!	Wednesday, January 09, 2013
	Technology: What Excites You in 2012?	Monday, March 19, 2012

Personal Profiles: Showing 1 to 3 of 295
	Joseph Cueto	Monday, June 17, 2013
	Heather Nadilo	Sunday, June 16, 2013
	Jeferson Souza	Wednesday, June 12, 2013

Industry Research: Showing 1 to 3 of 34
	Mobile CRM Apps Downloadable on App Stores to Grow by 2014	Tuesday, March 26, 2013
	European CRM Budgets to Stay Strong in 2013	Monday, March 18, 2013
	Need for Advanced Analytic Technologies Drives Outsourcing Market in Brazil	Wednesday, February 27, 2013

News: Showing 1 to 3 of 838
	Avtex Wins Interactive Intelligence 2013 Vision Award	Wednesday, June 12, 2013
	Soffront Releases Upgraded Enterprise CRM 10.0	Wednesday, June 12, 2013
	LiveOps Forms Strategic Alliance with New Zealand’s Connect	Wednesday, June 12, 2013

Industry Suppliers: Showing 1 to 1 of 1
	Customer Relationship Management Association (CRMA)	Friday, June 19, 2009

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