Definition: A part of the contact center that deals with questions and problems. This segment deals mainly with technical support.

Your search for "help desk" returned >> 328 published editorial records

Benchmarking Statistics: Showing 1 to 3 of 26
	Help Desk Survey - Which of the following IVR/speech recognition system technologies...	Monday, October 18, 2010
	Help Desk Survey - Do you have any home based agents?	Monday, October 18, 2010
	Help Desk Survey - Do other employees participate in the interviewing and selection p...	Monday, October 18, 2010

Articles: Showing 1 to 3 of 7
	2012 Best in Asia Pacific Announced	Sunday, July 15, 2012
	How to Write An Award Winning Entry – Corporate Awards	Saturday, December 24, 2011
	Going Wrong With Customer Service	Monday, April 19, 2010

Case Studies: Showing 1 to 1 of 1
	iRely	Thursday, December 06, 2012

Executive Interviews: Showing 1 to 3 of 10
	Members' Share Their Views: Q1 - #1 Priority	Sunday, January 06, 2013
	The No.1 Priority In Your Center in 2012	Sunday, March 18, 2012
	Exclusive Interview With Vicente López- President, GSS (Spain)	Monday, March 12, 2012

Personal Profiles: Showing 1 to 3 of 100
	Marsha Nicholson	Friday, June 14, 2013
	Nomawethu April	Tuesday, May 28, 2013
	Jessica Dahlstrom	Thursday, May 02, 2013

Industry Research: Showing 1 to 3 of 10
	Hourly Contract Rates Decline in 2012 in UK	Monday, December 03, 2012
	Demand Rising for Voice Call Services	Monday, September 17, 2012
	Help Desk Hitch Led to ASX Trading Glitch	Tuesday, June 26, 2012

News: Showing 1 to 3 of 173
	Mainstream Technologies Hires IT Help Desk Analyst	Tuesday, May 28, 2013
	KBVO Wins Award for Most-loved Telephone Answering Service in the UK	Monday, April 08, 2013
	Top Performers in Asia Pacific Best Practice Conference Lineup	Tuesday, March 26, 2013

Industry Events: Showing 1 to 1 of 1
	ICSA Toronto Chapter 16th Annual Customer Service Conference	Thursday, January 17, 2013

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