Your search for "trends" returned >> 443 published editorial records

Benchmarking Statistics: Showing 1 to 2 of 2
	Outsourcing Survey - What types of data are used to forecase call volumes?	Monday, October 18, 2010
	Help Desk Survey - Why has your company invested in CRM?	Monday, October 18, 2010

Articles: Showing 1 to 3 of 23
	Transforming Your Contact Center from Cost to Profit with Text and Sentiment Analytics	Monday, February 20, 2012
	PIcking the Right OUtsourced Contact Center Solution	Wednesday, June 15, 2011
	Integrating Quality Management and Workforce Management in Contact Centers	Thursday, August 26, 2010

Case Studies: Showing 1 to 2 of 2
	VietinBank	Thursday, January 03, 2013
	Telerx	Wednesday, October 21, 2009

Executive Interviews: Showing 1 to 3 of 18
	Cloud Technology - Experts Share Their Views	Sunday, April 08, 2012
	Greatest Challenge in the industry 2011	Monday, February 06, 2012
	Exclusive Interview With Daman Adlakha, Managing Director - Trends Consulting Private...	Thursday, January 26, 2012

Personal Profiles: Showing 1 to 3 of 29
	Bob Jone	Tuesday, April 16, 2013
	Karl Bricker	Wednesday, March 27, 2013
	Jeffrey Stawicki	Thursday, February 21, 2013

Industry Research: Showing 1 to 3 of 71
	Home Insurance Claimants Who Use Agents Happier Than Those Who Don’t	Friday, March 29, 2013
	62% UK Customers "Get Angry" When Kept Waiting	Wednesday, March 27, 2013
	Technology: The Biggest Challenge Facing Contact Centers in 2013	Tuesday, March 26, 2013

News: Showing 1 to 3 of 297
	dinCloud Enables Channel With Cloud-Based White Label Offering	Wednesday, May 22, 2013
	The Chicago Symphony Orchestra Selects Evolve IP for Cloud Services	Wednesday, May 15, 2013
	Evolve IP Acquires iPiphany & Integration of Semperon UC Customers	Monday, May 13, 2013

Industry Events: Showing 1 to 1 of 1
	ICSA Toronto Chapter 15th Annual Customer Service Conference	Sunday, February 26, 2012

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