Definition: A form of live communication that is conducted via the internet.

Your search for "web chat" returned >> 100 published editorial records

Benchmarking Statistics: Showing 1 to 3 of 3
	Leadership Survey - What other ways can your customers communicate with your center?	Monday, October 18, 2010
	Trainer Survey - Which of the following mediums do you train employees to use for com...	Monday, October 18, 2010
	Outsourcing Survey - How do customers communicate with the center?	Monday, October 18, 2010

Articles: Showing 1 to 3 of 3
	Customer Service in Midsized Businesses	Thursday, August 18, 2011
	A World of Choices	Wednesday, March 24, 2010
	Pan-European Survey Reveals Telecoms Consumers Want Love Not Discounts	Tuesday, March 16, 2010

Case Studies: Showing 1 to 2 of 2
	Figleaves.com	Tuesday, January 08, 2013
	NIXXIS	Monday, May 24, 2010

Executive Interviews: Showing 1 to 3 of 4
	The Most Important Tip For Contact Center Managers!	Sunday, March 25, 2012
	2012 Resolution #6: Measuring Customer Satisfaction	Friday, January 06, 2012
	Worst Customer Service Experiences!	Friday, September 09, 2011

Personal Profiles: Showing 1 to 1 of 1
	Ershadali Ahmed	Thursday, August 09, 2012

Industry Research: Showing 1 to 3 of 15
	Majority of Aussie Companies using Social Media for Customer Service	Tuesday, March 26, 2013
	Rostrvm Shows Contact Centres Slowed Down by Wrong Technology	Tuesday, March 26, 2013
	Calling Time on Old-style Call Centres	Wednesday, February 27, 2013

News: Showing 1 to 3 of 72
	Chill Insurance Awards AirSpeed Telecom Call Centre Contract	Monday, April 22, 2013
	Leeds City Council to Implement Powerful New Web Chat Capabilities	Thursday, April 18, 2013
	Eptica Launches New Multichannel Customer Interaction Suite	Friday, April 12, 2013

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