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	Topic	Latest Post
	Forecasting chat sessions	Feb 21, 2012 8:36 AM EST
	Looking for user perspectives on Pipkins WFM Solution	Feb 9, 2012 2:53 AM EST
	Accurate staffing	Feb 6, 2012 12:57 PM EST
	How a Call Center CEO Saves $2,000 annually per employee	Jan 4, 2012 2:47 PM EST
	Workforce Managment Tools for small groups (<25 agents)	Dec 28, 2011 7:03 AM EST
	Outsourcing	Dec 28, 2011 6:59 AM EST
	Shrinkage Calculation	Nov 17, 2011 9:54 AM EST
	Driving better performance through coaching	Nov 12, 2011 3:04 PM EST
	Hardware Solution VGBC-- VoiceGuard Products	Aug 31, 2011 3:09 AM EST
	EFFECT OF SCHEDULE ADHERENCE ON SERVICE LEVEL ACHIEVEMENT	Aug 30, 2011 10:30 AM EST
	HOW TO GET A GOOD JOB IN THE CITY I STAY	Aug 30, 2011 9:55 AM EST
	Bench mark on Sick leave %	Aug 11, 2011 10:42 AM EST
	Today's Tip Of The Day - "Manual Workforce Management"	Jul 26, 2011 12:03 AM EST
	application of different service level formulae	Jul 19, 2011 12:54 PM EST
	working	Jul 15, 2011 9:48 AM EST

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