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	Topic	Latest Post
	WFM Webinar # Worforce Management in the Cloud	Apr 10, 2013 7:10 AM EST
	Verint Impact 360 Users	Oct 5, 2012 8:18 AM EST
	The Impacts of Implementing Agent Self Scheduling…	Aug 15, 2012 2:24 PM EST
	FTE to HeadCount Convertion	Aug 15, 2012 8:21 AM EST
	ROI on Workforce Optimization Technology	Aug 13, 2012 3:32 AM EST
	Manpower calcuilation, Agent Productivity and Utilization	Aug 12, 2012 11:41 PM EST
	Workforce Certification	Aug 8, 2012 8:40 AM EST
	About the system of Workforce manbagement around the world.	Jun 4, 2012 11:55 AM EST
	Your most relied on report	Apr 24, 2012 4:31 AM EST
	Outsourced Outbound Call Centre	Apr 17, 2012 9:15 AM EST
	Difference between 48 hr turnaround vs 5 day turnaround time for backoffice work	Apr 16, 2012 3:33 AM EST
	4m annual calls handled, but 50% Abandon Rate	Mar 15, 2012 10:46 PM EST
	Handling social media in workforce management	Mar 6, 2012 10:24 PM EST
	Forecasting sms conversations	Feb 21, 2012 8:37 AM EST
	Forecasting chat sessions	Feb 21, 2012 8:36 AM EST

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