Technology Today's Tip Of The Day - "Storage Capabilities"

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Author	Post
Raj Wadhwani	Choosing a system with scalable on-line storage will ensure faster access to a wider range of calls, for scoring, monitoring and analysis purposes. A scaleable database for storing the calls offers scaleable reporting. One feature of this is that you have the ability to add another team into the scoring, offering a more objective way to evaluate teams. This is particularly beneficial where a manager needs to evaluate and coach agents in a number of contact centres based in different locations.
Friday, December 31, 2010 12:05 AM EST

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