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What is the no.1 piece of data or information that determines how successful your center is and why do you place it at no.1?
|Wednesday, February 11, 2009 3:08 PM EST|
First Contact Resolution with High Quality. Because it will leads customer engagement, managing the cost in contact center and as well as employee engagement
|Friday, March 06, 2009 11:30 PM EST|
The ACD reports of calls offered and answered within the threshold, this is the number 1 information because this is the basis of building your all the requirements for contact center.
|Tuesday, February 24, 2009 4:59 AM EST|
NUMBER OF FIRST CALL RESOLUTIONS AND TIME TAKEN TO RESOLVE ISSUES.SPEED AND EFFECTIVENESS WILL INCREASE OUR ROI
|Saturday, February 21, 2009 11:13 AM EST|
Customer Satisfaction Surveys give us powerful BI for our clients, provide accurate information on service delivery & clarification on agent performance.
|Friday, February 20, 2009 1:14 PM EST|
Customer surveys, utilizing automated outbound service to question our customers on how well we are doing. Keeps us on top of our game.
|Thursday, February 19, 2009 12:48 PM EST|
Again, that would be customer satisfaction. We define KPI's or contact center metrics with the goal of improving the customer's service experience. High levels of customer satisfaction encompass all of the efforts that we make as managers to operate an efficient contact center.
|Thursday, February 19, 2009 3:14 AM EST|
QA - Quality. We are only as good as our worst call and it only takes one call to lose a customer.
|Tuesday, February 17, 2009 6:06 PM EST|
First Call Resolution, because it's at the sweet spot where improving it decreases cost and increases satisfaction, i.e. no trade-off.
|Sunday, February 15, 2009 5:32 PM EST|
No doubt. The only one phrase is "customer satisfaction".
|Friday, February 13, 2009 2:37 PM EST|
Service Level. Service Level meaning a lot of information regarding successful or not of our call center. If SL target achieve, it means we have good FSS and do real time monitoring,
|Friday, February 13, 2009 2:12 AM EST|
Difficult question to select only 1 but overall it's Quality for our centers. Returned Call Handled (RCH) enables us to gauge First Call Resolution (FCR) that we bump up against Customer Surveys. Strong reporting tools to analyze quality trending at the team level will tell you exactly how your performing overall.
|Thursday, February 12, 2009 4:45 PM EST|
Data or information that responds to the interests of clients in such a manner that they are able to transact import or export business at Customs in Ghana
|Thursday, February 12, 2009 4:43 PM EST|
Our customer satisfaction score is the key metric that determiens our success. We monitor this number real time and have an active feedback management process to ensure any shortcomings are addressed immediately. The customer's feelings about support are what drives us to be successful and to earn their high scores.
|Thursday, February 12, 2009 12:25 PM EST|
The number one piece of data that determines how successful we are is our interal employee survey. It is #1 because without the support of your employees you cannot be successful. It is all about having a happy healthy workplace where employees are dedicated and committed.
|Thursday, February 12, 2009 9:21 AM EST|
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