What is the no.1 piece of data or information that determines how successful your center is and why do you place it at no.1?

First Contact Resolution with High Quality. Because it will leads customer engagement, managing the cost in contact center and as well as employee engagement

The ACD reports of calls offered and answered within the threshold, this is the number 1 information because this is the basis of building your all the requirements for contact center.

NUMBER OF FIRST CALL RESOLUTIONS AND TIME TAKEN TO RESOLVE ISSUES.SPEED AND EFFECTIVENESS WILL INCREASE OUR ROI

Customer Satisfaction Surveys give us powerful BI for our clients, provide accurate information on service delivery & clarification on agent performance.

Customer surveys, utilizing automated outbound service to question our customers on how well we are doing. Keeps us on top of our game.

Again, that would be customer satisfaction. We define KPI's or contact center metrics with the goal of improving the customer's service experience. High levels of customer satisfaction encompass all of the efforts that we make as managers to operate an efficient contact center.

QA - Quality. We are only as good as our worst call and it only takes one call to lose a customer.

First Call Resolution, because it's at the sweet spot where improving it decreases cost and increases satisfaction, i.e. no trade-off.

No doubt. The only one phrase is "customer satisfaction".

Service Level. Service Level meaning a lot of information regarding successful or not of our call center. If SL target achieve, it means we have good FSS and do real time monitoring,

Difficult question to select only 1 but overall it's Quality for our centers. Returned Call Handled (RCH) enables us to gauge First Call Resolution (FCR) that we bump up against Customer Surveys. Strong reporting tools to analyze quality trending at the team level will tell you exactly how your performing overall.

Data or information that responds to the interests of clients in such a manner that they are able to transact import or export business at Customs in Ghana

Our customer satisfaction score is the key metric that determiens our success. We monitor this number real time and have an active feedback management process to ensure any shortcomings are addressed immediately. The customer's feelings about support are what drives us to be successful and to earn their high scores.

The number one piece of data that determines how successful we are is our interal employee survey. It is #1 because without the support of your employees you cannot be successful. It is all about having a happy healthy workplace where employees are dedicated and committed.