Technology Today's Tip Of The Day - "The Best Solution"

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Raj Wadhwani	Separate your infrastructure from your decision regarding which application you should be running. There are a lot of vendors today that are saying “buy from us and we will give you an entire suite of solutions”. Take a look at what the best solution for you is in terms of infrastructure, the best way of moving calls, web chats, e-mails and data around your call centers. Separate all of that from which applications are the best to manage those communications to do the routing, the screening and to manage self service interactions with customers. Pick the best solutions for you based on your environment -John Cray - VP Marketing, Apropos
Tuesday, November 23, 2010 12:14 AM EST

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