What is the one or two reports that you rely most heavily on day to day - the go to reports that you use most often each day to get a feel for the overall state of your center?  Just a curiosity question.

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A Work Force Planner, heavily relies on the Capacity Planning Tool, which is the single guiding star or the GPS to the business. The accuracy and effectiveness of this tool depends on the detail applied and the inputs of key determining factors, that provide for accurate forecasting.

This tool is most optimized when it is tailor-made to suite the specific requirements and dynamics of your own business and its nature and area of operation.

Hope that helps.