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- Availability of additonal resources in call storm
|Tuesday, October 06, 2009 12:26 PM EST|
scheduling, less space required,
|Tuesday, October 06, 2009 12:14 PM EST|
#1 Employee and Employer flexibility of work schedules. Employee can work around other responsibilities, Employer can fill gaps to accomodate busier call times.
|Tuesday, March 24, 2009 12:38 PM EST|
The advantages for the call centers are that remote agents:
|Sunday, March 22, 2009 11:39 PM EST|
Flexibility. Being able to hire the right skills in the the timezones. A much bigger pool of candidates to choose from.
|Saturday, March 21, 2009 8:47 PM EST|
The number one advantage is you expand the area from which you can draw employees. This can be especially helpful in filling positions which have language requirements. You are no longer limited by the demographics of your immediate area.
|Friday, March 20, 2009 5:53 PM EST|
Reduced attrition; Reduced absenteeism, including faster return to work from surgery, etc.; faster activation/response to peak events like storms; enables split shifts to better schedule to volume pattern; facility savings; environmental benefits from cars off the road
|Friday, March 20, 2009 2:11 PM EST|
|Friday, March 20, 2009 1:42 PM EST|
Facilities cost savings
|Friday, March 20, 2009 12:56 PM EST|
More flexibility in agent scheduling; Home workers can work short shifts when needed.
|Friday, March 20, 2009 11:47 AM EST|
In the contact centre environment, the key advantage is increasing the flexibility of the workforce to match unexpected/'peaky' changes in call demand. In general, remote working removes the hassle of travelling and workers will often use this time for more productive work.
|Friday, March 20, 2009 6:55 AM EST|
lesser attendance problems. lesser attrition. more productive.
|Thursday, March 19, 2009 10:26 PM EST|
1. It broadens the pool of potential employees
|Thursday, March 19, 2009 7:17 PM EST|
Scheduling flexibility, back up should the brick & mortar call center be inaccessible (i.e. snowstorms, etc...), employees that are more focused on the task at hand (less distractions), wider labor pool to choose from, able to straddle time zones more efficiently, reduced turnover, reduced infrastructure costs.
|Thursday, March 19, 2009 4:29 PM EST|
Associate/worker satisfaction. More flexible work schedules (earlier/later shifts than standard commuters)
|Thursday, March 19, 2009 3:52 PM EST|
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