| Customer Service|
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BPO- International and Domestic provide prompt & great service, Health Care & Hospitalisation service are poor to some extent
|Saturday, February 27, 2010 1:22 PM EST|
Airline / Telecommunication could be better one. Govt back up sector is the worst.
|Saturday, February 27, 2010 3:30 AM EST|
For great service I think the telecommunications , Airlines and banks are the best example . and for poor services may the government department like water and electricity departments are the best example .
|Saturday, February 27, 2010 1:42 AM EST|
Spas and resorts still are the ones providing great service, this is the customer promise and an experience we pay for. No frills products and convenience shops are still the ones which provide poorer service.
|Friday, February 26, 2010 10:18 PM EST|
Great --- FMCG / Retail
|Friday, February 26, 2010 8:28 PM EST|
Financial services and stock trade companies seem to offer a very high level of service while airlines and cell phone providers are definitely lacking.
|Friday, February 26, 2010 5:46 PM EST|
I think that industries where sales is not related have poorer standards of great service as compared to those that have sales involved. Also, "necessity" industries or industries that provide service that consumers cannot live without or have no alternative provide poorer service as well.
|Friday, February 26, 2010 3:48 PM EST|
The banking sector has been heavily scrutinized on a global scale over the last couple of years. Majority of the banks are responding well, some even making their customer service strategy a key value driver for clients. Extended hours of operation and the introduction of new channels of interaction with clients (i.e. online chat) are prime examples of a constantly improving customer experience in the banking sector. On the other hand, government offices seem to lag most industries in terms of customer service. It appears to be more difficult to establish a service oriented culture in these areas.
|Friday, February 26, 2010 3:45 PM EST|
Telecommunications has been the sector I personally have had the most negative client experiences with in recent times. This is typically in relation to their size and the amount of people you need to speak with to have an issue resolved.
|Friday, February 26, 2010 1:18 PM EST|
Some of the web site companies and smaller local companies appear to be on top of good customer service. The larger firms appear to have walked away from good service
|Friday, February 26, 2010 11:55 AM EST|
Credit Card Services seem to be horrible, no one understands what they are saying. It took ten minutes once just to understand they wanted the security code and then they would not talk to me because my husband was the card holder - but he could not understand the dialect. We cancelled the card. Cellular companies seem to do an outstanding job.
|Friday, February 26, 2010 11:03 AM EST|
Utilities - overall poor in all aspects of customer service. Hard to think of a sector where I could say that overall the sector performs well.
|Friday, February 26, 2010 10:31 AM EST|
Telecommunications - poor; Banking - poor; White Goods manufacturers - good/great. Tableware/ Glassware - great. High-street Shops - good.
|Friday, February 26, 2010 10:25 AM EST|
Well the high-end consumer markets have always been pretty good at delivering great service, luxury automobiles, jewelry, apparel etc. Some of the online retailers of commodity goods get that good service needs to be included even for low-value goods with low margins or they're gambling on their futures. In my experience, brick & mortar retail business in high-tourist traffic towns are the worst. They hire cheap labor and they don't rely on repeat business.
|Friday, February 26, 2010 9:51 AM EST|
The highest service in Poland is given by banks the lowest by sectors like tv-cable providers, internet providers, utilities provider.
|Friday, February 26, 2010 8:24 AM EST|
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