| Workforce Management|
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Is there inefficiency? Is there poor employee discipline? Is there ease of integration with other system you already have?
|Tuesday, October 27, 2009 9:21 PM EST|
What type of business are you in? Will this technology help you or would something else serve you better? Who is going to measure your improvements.??
|Tuesday, October 27, 2009 4:57 PM EST|
1. Ask for references, ideally in your industry, and call them.
|Tuesday, October 27, 2009 3:22 PM EST|
1. Get thorough demonstrations from all vendors
|Tuesday, October 27, 2009 3:15 PM EST|
1 - low initial cost
|Tuesday, October 27, 2009 1:35 PM EST|
Review the size of the call centre you will be using the WFM tool for.
|Tuesday, October 27, 2009 1:06 PM EST|
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