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Workforce Management
Forecasting chat sessions
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Your comments on this item:

AuthorPost

Martin Diegel

Do any methods exist to predict/forecast incoming volume of chat sessions?

What is a practicable way if you have to forecast this volume manually?

Does someone have any experices or can give me further hints to find out how to do forecasting for chat sessions?

Thx in advance,
Martin

Tuesday, February 21, 2012 8:36 AM EST

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