Achieving Contact Center Excellence

For the first time ever, IIR and the Purdue Center for Customer Driven Quality (CCDQ) are joining forces to teach contact centers how to become centers of excellence. This event will go in-depth and link both the strategic and operational aspects of the most successful contact centers in the industry today. By building this bridge, transformations will occur that will help to position your contact center as a value center, thus making it easier to communicate all the benefits that a center brings not only to the organization and senior management, but more importantly to your customers.