SOLVE YOUR GREATEST HELP DESK CHALLENGES
DISCOVER THE STRATEGIES,
TACTICS AND BEST PRACTICES AT HDPC 2007
Designed exclusively for the Leaders of Help Desks and Service Desks
This is one of your best opportunities in 2007 to learn from a distinctive line-up of respected names, industry experts and individuals from Fortune 500 companies with progressive Help Desks. There are individual sessions offered here which alone will be worth the price of admission!
High Tech High Touch Solutions' goal is to continually evolve the service and support aspect of business by bringing together the top experts and sharing the most advanced and practical information on industry best practices. Only with the intimacy fostered by our own relationship building can the very best presenters provide you with the very best educational experience.
This is a gathering of peers from the user, training and vendor communities with a common interest in establishing advanced service and support environments, managing down costs, utilizing technology to its fullest and in doing so achieving increased customer satisfaction.
Each year our event brings updated conference formats, the highest scoring speakers from previous events, and numerous well thought-out networking opportunities. We are adding even more in-depth and extended sessions, bringing you brand new content, delivering numerous handouts and templates, and including comprehensive working sessions.
In only three days you will learn:
Practical, actionable information on strategy, vision, and execution to establish advanced help desks.
How to manage change more effectively and create champions of change in your organizations.
Business strategies for developing the collective skills of your team - exceeding your organization's standards for performance, productivity and efficiencies.
Top leadership techniques to lead and empower your people
Hear how others successfully outsourced and or consolidated their support centers.
How to implement VoIP in your organization or company and what considerations must be made to guarantee success.
How to forge effective relationships with those above, below and alongside of you.
Ways to deliver exceptional, high quality customer service.
The 10 key considerations to developing young leaders - Understanding the Millennials, Gen X and Boomers.
Advanced uses of technology with small or no investment to more advanced options.
What makes our event unique from other conference options in the industry:
Quality, quality, quality of material, speakers and overall educational learning experience.
Exclusive access to our speakers for one-on-one discussions or small group interactions.
Year after year, we hear many positive comments from attendees saying that our customer service exceeds all expectations. Penny DeVeira from the American Diabetes Association said we provided such individual and good service, she felt like she was given very personal and exclusive attention.
All speakers are screened and pre-qualified to ensure the material presented will include beneficial information. The speakers are highly qualified to deliver their presentations - know their material well and are skilled presenters.
Candid, interactive speakers who must qualify to be part of our program by stringentspeaker requirements.
Cutting edge insights shared will deliver effective benchmarks you and your team will use to shape your Help Desk outcomes.
You will receive templates, handouts, and resource listings to take back to use in your own organizations.
All material is provided on a Flash Drive for ongoing access. There are no printed proceedings and unnecessary stuff to pack around. Kevin Schmaltz from ACE Hardware said this idea was a "keeper". He loves having the flash drive with all the material included.
The event is designed from the input of people in the industry who have identified the most critical content to establish advanced help desks and service portals.
New fresh material will be shared. Learn the ways to begin advancing your organization to deliver the highest level of proactive service.
Our speakers are handpicked and must meet very high standards to speak at our events. You invest time and money to go to a conference and we guarantee you will get a high return on this investment. Our speakers understand how crucial this is and the value of your time.
Delivering results – How much is this wisdom worth
We want this conference to be open to anyone who is serious about success in the often-challenging world of providing service and support. That’s why High Tech High Touch Solutions is offering you an opportunity to attend for only $1395.00, if you register before April 30th, 2007.
Sign-up before April 30th, 2007 and save $300
off the full fare conference pass.
