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The American Teleservices Association (ATA) represents the call centers, trainers, consultants, and equipment suppliers that initiate, facilitate, and generate telephone, Internet, and email sales, service, and support. Call centers offer traditional and interactive services that support the e-commerce revolution, provide specialized customer service for Fortune 500 companies, and generate annual sales of more than $500 billion. The ATA represents members' interests by advocating on Capitol Hill and in statehouses nationwide, providing advanced professional education opportunities, defending the teleservices industry in the public realm, and acting as the industry's information clearinghouse.

Friday, February 11, 2005

Saturday, February 12, 2005

Full Conference (Reception & Seminar Events)

Tim Searcy has been involved in the direct marketing industry for over 25 years, starting at age 10. He began his career making outbound telemarketing calls for his local newspaper in Omaha, Nebraska but quickly advanced through the ranks, serving now as the CEO of American Teleservices Association. He has had the privilege of serving as a senior executive in several of the largest and fastest growing direct marketing companies in the world, including West Teleservices, APAC Teleservice, Transcom, and Rapp Collins/Optima Direct. Tim handles the daunting task of educating an unforgiving population, and defending the industry against spurious attacks from policy makers and the media. As the ‘spokesman for the teleservices industry’, Tim has conducted over 700 interviews on issues related to federal and state legislation, and has appeared on national programs and network such as Hardball with Chris Matthews, The O’Reilly Factor, Crossfire, Fox News, CNN, CNBC, NBC, ABC, CBS and others.
Mr. Searcy is a highly sought after international speaker on the future of the direct marketing industry and his articles have been published in consumer and trade publications both in North America and in Europe.

A.C. (Chuck) Smith is the President and Chief Operating Officer of Effective Teleservices Incorporated. He is a former eighteen (18) year veteran of BellSouth and The Berry Company, America's largest independent Yellow Pages Sales Agency. Mr. Smith held many management positions with L.M. Berry including four years as the Vice-President of Business Development. He also heads the international panel for ATA.
Mr. Smith founded BERRYDirect, a BellSouth enfranchised third-party customer contact agency in 1997. The company was spun off as an independent privately-held corporation in June of 2003. Mr. Smith has been the lead executive for this business since its inception, which has grown to over 1400 employees with world-class facilities in the United States and India. Chuck has been a frequent speaker at Call Center and Telecom industry events over the past many years.

Mitchell N. Roth is a partner in the Business Section at Williams Mullen. He represents domestic and international business entities and advises them on entity formation, governance and general business and transactional issues. Mr. Roth represents a multitude of direct marketing companies and advises them on corporate, operational, regulatory and privacy issues. He also advises owners and operators of call centers and teleservices companies on federal and state regulatory compliance issues, as well as on the applicability of various state registration and bonding requirements.Mr. Roth serves as General and Government Affairs Counsel of the American Teleservices Association.
Mr. Roth is a member of Virginia State Bar, the Maryland Bar Association and the Fairfax County Bar Association.