VOICE, Call Center Solutions and Customer Relationship Management Germany

General Event Overview:
The premier call centre/computer telephony event for Germany showcasing IP Telephony, Speech Technology and "V-Commerce", Unified Messaging, Mobile Data and Wireless Application Protocol (WAP. The event will also focus on Customer Contact Solutions for the Enterprise, Contact Management and Call Center Technologies as well as Computer Telephony App Applications, IP Telephony, E-Commerce, Unified Messaging and Contact Management In 2000 the shows will be collocated alongside DMS, Europes largest Document Management and Security show.
Venue:
Messe Essen
City:
Essen, Germany
Exhibitor Profile:
Suppliers of the latest software, equipment, technologies, applications, and services for call centers, help desks, and the enterprise front office-ACD, ACD call enhancement, Call management, Call observation/monitoring, CTI, Economic development agencies, Fax on demand, Front office/CRM software, Furniture/design/ergonomics, Headsets and amplifiers, Internet Call Centers, IVR, Message boards, Middleware, MIS, Multimedia, Network providers, Outsourcing bureaus, Predictive dialing, Sales Force Automation, Speech recognition, Staffing agencies, Switch, Network based ACDs, Telco services, Teleservice providers, Training, Web callback, Workforce management.

VOICE Germany 2000

VOICE, having its roots in computer telephony integration (CTI), has expanded to include customer relationship technologies, voice/speech communications and video, fax, email and web integration. The event has evolved to also focus on P telephony, e-commerce, teleconferencing, wireless communications, and emerging technologies, to deliver Integrated solutions for business communications.

The biggest technical issue facing organisations post Y2K is the number of diverse applications claiming to boost productivity, customer loyalty and profitability. Where does
the end-user begin to unravel the hype and to find out who
-offers real, workable solutions?

The key to VOICE is the integrated solution, enabling better business communication, whether internal or external; whether within the call centre or the enterprise; whether between people or applications. If an IT director is looking to implement an e-commerce, they'll go to an e-commerce-specific event. The same applies for wireless communications or any other application. However, if an IT director wants to implement CTI, IP telephony and teleconferencing for example, into an integrated solution across the entire enterprise, then VOICE is the unique event bringing applications together.

Unique To VOICE Germany

  • The Live Technology Area
  • Recruitment Village
  • VOICE Germany Conference

Click Here To Return To The Menu

Call Centre Solutions Germany 2000

The Call Centre Solutions event will showcase human resources, training, furniture, location and logistics, in addition to the very latest technology solutions.
The German call centre market is recognised as growing extremely rapidly, with the second largest quantity of call centre agents in Europe. It is also recognised as home of some of the most advanced call centres in Europe. The call centre market has metamorphosed from being entirely focused on increasing productivity and making cost savings, to becoming agent focused and recognising the recruitment
and training needs of staff.

More attention is aimed at customer loyalty and how companies manage their customer data. This leads on to businesses managing their relationships with their customers and communicating information across the enterprise and the call centre is in the hub of this process.

Exhibiting at Call Centre Solutions Germany means you will have the opportunity to meet face-to-face with the people responsible for driving the change and developments in the German call centre market.

Unique to Call Centre Solutions Germany

  • Live Call Centre
  • Call Centre Solutions Germany Conference
  • Support of the Call Centre Academy Essen

Click Here To Return To The Menu

Customer Relationship Management Solutions Germany

Customer Relationship Management Solutions event will showcase the complete range of CRM products and services for the call centre market. A recent report predicts German call centres will invest more than $ 1.8 billion on customer relationship management technologies between now and 2003, and the number of CRM-enabled agents will increase from 9,000 to 105,000 by 2003 - the German market therefore represents a huge opportunity for CRM vendors.

Unique to Customer Relationship Management Solutions Germany

  • CRM Software Pavillion
  • Customer Relationship Management Solutions Germany Conference

Click Here To Return To The Menu

Registering free!

To register for a free admission ticket to this event please click here