We publish lots of great research papers and findings – some from our own research, others from leading research firms around the
world. Research is shown in order of date published with the most recent showing first.
How Managers Are Handling The Recent Credit Crunch We asked some contact center managers what changes are being made with respect to the recent credit crunch and uncertainty in the markets - hear how managers all around the world are handling the situation and trying to make it better.
Training In The Contact Center Research on training in the contact center: average time spent on training new agents and existing agents, benefits of training and more.
Salaries For Managers Ever wonder what Manager salaries are like all around the world? Read more to find out the average starting salary for Managers in different countries from the Americas, Asia Pacific, Europe and Middle East & Africa regions.
Salaries For Supervisors Ever wonder what Supervisor salaries are like all around the world? Read more to find out what the average starting salary for Supervisors is in different countries in the Americas, Asia Pacific, Europe and Middle East & Africa regions.
Employing Staff With Disabilities This excerpt from ContactCenterWorld.com's 2005 Benchmarking Study looks at hiring and working with staff with disabilities.
Salaries For Agents Wonder what other agents' starting salaries are around the world? Read more to find out what the average starting salary is for agents in countries from the Americas, Asia Pacific, Europe and Middle East & Africa regions.
Employment Checks Do you do employee checks on your staff? Read more to find out how many people actually do them, and what the most popular checks are. Also read about different types of staff contracts being used.
Applications Information on different types of methods that are used to advertise positions and methods of screening. Read more to find out which methods are the most effective.
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