We publish lots of great research papers and findings – some from our own research, others from leading research firms around the world. Research is shown in order of date published with the most recent showing first.
US Bill on Outsourcing Unlikely to Hurt Philippines Industry The Department of Trade and Industry remained confident that the recent declaration of President Barack Obama to withdraw support for “businesses that ship jobs overseas” will not make a dent in the booming business outsourcing process (BPO) industry in the Philippines.
Sourcing Cheaper Staff the New Growth Industry Fifteen years ago Gurgaon was little more than a highway stop on the outskirts of the Indian capital, New Delhi. Now it has dozens of shopping malls, seven golf courses and a forest of office blocks.
SharePoint Users Develop Insecure Habits Survey finds almost half of SharePoint users disregard the security within SharePoint, and copy sensitive or confidential documents to insecure hard drives, USB keys or even email it to a third party.
Is 2012 the Year of Social Business? – Possibly! There have been numerous reports predicting 2012 will be the year of social business, and the increasing popularity of ‘digital transformation’ services touted by management consulting firms would appear to support this theory
SA Answers the Call India’s global call centre outsourcing industry, long regarded as the unassailable market provider, was built on a low- cost model. But low costs alone are no longer adequate to counter problems besetting the Indian industry.
ISACA Recommends Ways to Manage Three Top Trends in 2012 Global nonprofit IT association ISACA shared recommendations today for managing three of the trends widely cited to dominate the IT landscape in 2012: Big Data, the consumerization of information technology (BYOD) and the growing dominance of mobile devices.
Enhanced Security Effectiveness and Cost Savings Sought A recent research survey shows that increasing numbers of organisations are combining their physical and logical security (sometimes called security convergence), a process that leads to improved efficiencies plus a better return on investment (ROI) in managing risks.
Use of Call Centers Up, Agents Down, According to New Study The way in which consumers contact their insurance companies has seen a major shift in recent years, according to the latest Auto Insurance Claims Satisfaction Study conducted by J.D. Power and associates.
Calls to Helpline are Up by One-fifth A charity is reminding people in distress and despair its volunteers are always ready to listen as calls to its branch in the north of the county increased by a fifth this year.
Technology Positions Lead the List for British Colombia Hiring British Columbian employers are among an increased number from across the country to add full-time, permanent workers in 2012, led by hiring in information technology, according to a survey conducted by online job site CareerBuilder.ca.
Amazon Wins In Online Customer Service ForeSee Results, a company that measures customer satisfaction, released the results of its Holiday E-Retail Satisfaction Index today, and Amazon’s score of 88 – the highest in the seven-year history of the index.
BPO Sector Remains Top Industry in Terms of Job Vacancies for 2011 Job opportunities in the business process outsourcing (BPO) sector topped the list of vacancies posted by private sector employers in the online job matching system, Phil-JobNet, said Labor Secretary Rosalinda Dimapilis-Baladoz in a statement Monday.
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