Job Posting Details

Customer Services Team Manager (Contact Centre)

This Posting Has Closed

Company:	Douglas Jackson	Posted:	Thursday, July 19, 2012
Location:	Lichfield, Staffs, United Kingdom	Closing:	Monday, August 20, 2012
Reference #:	DJSG2157

Job Details:

Employment Type:	Permanent, Full Time
Work Times:	Undetermined
Hours Per Week:	40
Hourly Rate:	Undetermined
Yearly Earnings:	27,500.00 GBP
Extras:	Other Benefits

Job Description:

Job Ref: DJSG2157

Job Title: Customer Services Team Manager (Contact Centre)

Salary: £26-27,500 + benefits

Location: South Midlands

This is a newly created opportunity for an experience Customer Services Team Manager to work for a national leading provider of services. They are a progressive and supportive organisation, hoping to offer real growth opportunities for their employees as their contact centre continues to grow and develop, offering more support services to the wider group.

The position of Team Manager will support and inspire a team of Customer Service Advisors to provide an outstanding customer services within the contact centre. You will be required to develop your team’s skills and coach each individual to achieve their very best.

Due to the continuous growth and development of this relatively new contact centre operation, you will also need to be able to drive and adapt to change, by embracing continuous development of the Customer Service and Contact Centre department, you and your team will have more opportunities to support the wider operations and offer your customer the very best service offering.

The business operates 8 to 8 Monday to Friday, with a requirement to also work 1 in 12 Saturdays.

If you are interested in applying for this exciting opportunity and putting your own stamp on the Customer Service operations within this company, you will need previous experience as a Team Manager in a contact centre environment who can adapt to change, whilst inspiring an excellent customer service focus.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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