Job Posting Details

Group Operations Manager (Contact Centre Outsourcing)

This Posting Has Closed

Company:	Douglas Jackson	Posted:	Tuesday, August 07, 2012
Location:	Lichfield, Staffs, United Kingdom	Closing:	Friday, September 07, 2012
Reference #:	DJHC4040

Job Details:

Employment Type:	Permanent, Full Time
Work Times:	Undetermined
Hours Per Week:	40
Hourly Rate:	Undetermined
Yearly Earnings:	50,000.00 GBP
Extras:	Bonus

Job Description:

Reference: DJHC4040

Job Title: Group Operations Manager (Contact Centre Outsourcing)

Location: South West

Salary: Up to £50k + 10% bonus

Job type: Permanent

An exciting opportunity exists with a rapidly growing and highly innovative contact centre outsourcer for a Group Operations Manager, to take accountability for the tactical development of the operational teams. This is a multi site role, with responsibility of sites based off shore.

Some of the responsibilities will include:

Directly manage Operations Managers and deal with departmental implementation and changes as necessary
Remote management of Operations Managers based offshore, and direct management of the UK operation (overall FTE 300 +)
Support continuous improvement initiatives and implement improvements to increase efficiency and effectiveness to achieve the business plan and where necessary drive cultural change
To hold regular review meetings with Site Managers
To control budgets and resources, including analysing reports and making client recommendations
To control resources, including analysing reports and providing insight for the customer
To ensure that practices and procedures within the Contact Centre are efficient and meet client needs
To contribute to the development of the client service function
To understand and uphold the company values

Drive best practice through innovative and creative leadership
Establish effective relationship management with internal and external stakeholders

Required attributes:

Sound technical knowledge
Excellent man management capabilities
Excellent communicator
Very credible and influential
Collaborative and open
Results driven
Highly self motivated
Extremely customer focussed
Creative and innovative
Positive and resilient

Expertise in the contact centre industry
Advanced presentation and negotiations skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.comor visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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