Job Posting Details

Customer Service Manager (Contact Centre Manager)

This Posting Has Closed

Company:	Douglas Jackson	Posted:	Wednesday, June 06, 2012
Location:	Lichfield, Staffs, United Kingdom	Closing:	Friday, July 06, 2012
Reference #:	DJLD1366

Job Details:

Employment Type:	Permanent, Full Time
Work Times:	Undetermined
Hours Per Week:	40
Hourly Rate:	Undetermined
Yearly Earnings:	28,500.00 GBP
Extras:	Other Benefits

Job Description:

Job Ref: DJLD1366

Job Title Customer Service Manager (Contact Centre Manager)

Location Midlands

Salary £25–28,500 base dependant on skills and experience + corporate benefits (there will be a 33% shift allowance for any hours worked between 10am to 6pm)

My Client is looking for an Inspirational leader where Customer Service is at the forefront of all decision making to lead their customer service contact supporting their online business. You will be managing, leading and developing a team of Team Leaders in order to provide excellent levels of customer service and ensure all targets, objectives and deadlines are achieved across the team. You will analyse and act on data to ensure business service levels are met and liaise with the management team to ensure consistency.

You will lead and develop your Team Leaders and agents to deliver exceptional customer service in line with the company vision and values.
Have strong interpersonal skills and the ability to communicate and present to internal stakeholders
Analyse data, performance and customer service issues and develop actions or initiatives which will deliver improvements across customer service.

Hours of work for this area of the business are: Monday 2pm to midnight, Tuesday 10pm to 7am, Wednesday 8pm to 1am, Thursday 3pm to 9pm and Friday 10pm to 6am

If you are in interested in applying for this role, you will need to have a good eye for detail and be used to working with customer issues in a fast moving environment where Customer Service is paramount. You will be an effective decision maker with the ability to inspire your team and have excellent communicate skills at all levels.

Successful candidates will be required to have a Credit and Criminal Records Check carried out.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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