Job Posting Details

Customer Care Training Manager

This Posting Has Closed

Company:	Douglas Jackson	Posted:	Tuesday, June 12, 2012
Location:	Lichfield, Staffs, United Kingdom	Closing:	Thursday, July 12, 2012
Reference #:	DJHC4030

Job Details:

Employment Type:	Permanent, Full Time
Work Times:	Undetermined
Hours Per Week:	40
Hourly Rate:	Undetermined
Yearly Earnings:	40,000.00 GBP
Extras:	Bonus Other Benefits

Job Description:

Job Ref: DJHC4030

Job Title: Customer Care Training Manager

Location: South West, (Wiltshire, Avon)

Salary: £35-40k basic + bonus + extensive benefits

This is an exciting opportunity for an experienced training professional to join one of the biggest branded organisations in the UK. This new opportunity has been created in order to pull together training materials and knowledge, put together training manuals and processes, and implement ongoing training and development initiatives across the customer care team, who are considered to be among the best in the industry.

As the Training Manager, you will be responsible for the hands on training and development of your customer contact team, and be very much dedicated to delivering best in class. This is a high change environment, so the ability to be able to adapt, as well as be able to communicate effectively across the business with other internal teams and departments, to understand the demands required within the company and customer care function, will be required.

The team offer a full service of customer care, giving best advice in a continuously improving environment.

We are looking for a real people person for this role, you will need to be motivational, a great communicator, very customer focussed and innovative with proven experience across Learning & Development and Training Delivery. You will need to show effectiveness in monitoring and coaching, Training needs analysis and be able to embrace a blended learning approach to ensure that the knowledge and training is available and delivered across various teams and departments. You will also need to identify issues that may affect performance, to operationally deliver change and take an active interest in other management issues, teams and departments to understand and deliver better customer care training support and knowledge delivery.

This role have a high level of potential attached as this person may have opportunities to become the Head of Department within 24 month dependant on performance.

This is predominantly an office based role, which may be able to work one or two days from home over the coming months for the right calibre of candidate.

Proven experience working for a branded or customer focussed organisation will be required delivering and developing truly inspirational and highly effective training, development and coaching across a changing business.

For more information or to apply for this role, please email your CV and covering letter or details to: mail@douglas-jackson.com or visit us at: www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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