Location:          Location Negotiable
Travel:              100% (Monday - Friday)
 
Technology Growth Platform (TGP) offers a full range of global delivery services-from enterprise solutions, system integration, technical architectures, business intelligence, infrastructure consulting, and technology research/development.
 
Our TGP consultants can expect to:
• work with cutting edge technology
• deliver high-quality solutions across multiple industries
• work on a variety of projects ranging in both size and scope
• receive continuous training
• gain rapid career progression

IT Strategy Infrastructure Security (ISIS) falls within the TGP organization and provides services aimed at improving the strategic intent, transforming economics and effectiveness, and the overall design, of a company's information technology capabilities and/or functions. Information technology capabilities include IT planning and management, IT processes and approaches, and IT assets that provide the operational components necessary to run applications.
Accenture uses information technology to automate common workplace activities. We team closely with our clients to help them shape a Next Generation Workplace and implement the work processes and IT infrastructure required to deliver high performance. Our solutions enable organizations to achieve significant competitive business advantage in workforce productivity improvements and efficiencies. 

 With today's networks expected to drive additional value while reducing overall telecom spend, business conditions are forcing our clients to transform their existing network infrastructure to be more cost-effective, scalable, flexible, secure, and reliable.  Accenture Technology Consulting provides innovative networking services that help our clients overcome these challenges. By leveraging a range of market offerings, each backed by proven assets, a standard methodology and experienced networking personnel, we enable organizations to successfully identify the business benefits and mitigate the risks of transforming their networks to better meet their business needs.

 Key Responsibilities May Include

 Basic Qualifications: 

• Minimum two years experience designing and deploying voice and contact center capabilities
• Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting
• Bachelors Degree                                                                                                                                                                                                                                                                           

• Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support
• Minimum 3-6 years experience in project management
• Detailed technical knowledge in one or more of the following areas:  Contact Center Routing Platforms (ACDs), IVR and Call Queueing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration
• Hands-on experience with one or more of the following vendor products:  Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
• Experience with network service providers (e.g., carrier routing for toll services)
• Vendor certifications are strongly preferred (e.g., CCVP)
• Proficiency in Microsoft Office.
• Must possess good verbal and written communication skills.
• Enjoy working in fast paced, dynamic environment.
• Ability to multi-task and have the ability to meet deadlines.
• Strong time-management and organization skills.
• Willing to travel 100% of the time. 
• Location:  preferably major US city

• Eagerness to contribute in a team-oriented environment
• Ability to work creatively and analytically in a problem-solving environment
• Desire to work in an information systems environment
• Excellent communication (written and oral) and interpersonal skills

 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. 

 

We are an Equal Opportunity Employer.