Main Header logo  
Search:
Username: 
Password: 
Become a Member 
Home 
Contact Us 
Ask An Expert 
International Site United States Site Canada Site United Kingdom Site
112,002 Global Members
(View Members' Directory)
RSS Feeds:


Award Programs

For Your Center

Conferences & Events

Editorial Features

Tools & Utilities


Featured Editorial - Friday May 16, 2008

New York Life Living The Contact Center Dream
Darrell Robertson, Vice-President of New York Life Insurance talks about loyalty and building a strong team. He feels measuring themselves against others is a wonderful way to examine Best Practices. - "We all want to be part of a winning team, and we relish this opportunity to compare ourselves with other Best in Class operations." - Darrell Robertson, VP, New York Life.
Read More...

What Our Experts Say
Reducing Average Hold Times
I need to reduce the average hold time for a group of fresh CSR's. Order accuracy is key, however, it seems to be taking the reps much longer than expected to place orders and complete the call. Any suggestions?
What the experts say
Outsourcing SLA's
My Call Center is outsourcing some of its call volumes to a service provider who will hire and manage agents to answer our inbound calls. I, along with two other peers, have been appointed as outsourcing executives from our call center at this outsourcing facility.
What the experts say
Cost Per Agent On WFM Solution
Does anyone know what we can expect to pay on a per agent basis for a decent WFM package with agent Scoring?
What the experts say
Read More Questions Submit
Latest Case Studies








View More Submit


Learn More

Upcoming Industry Events
contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

Latest Contact Center Industry News
Read More Submit News
Can You Believe This?!

I heard one person recently tell me they thought "Offshore outsourcers can never relate to North American consumers".

What do you think?

Today's Tip

"10 Minute Update"
At least once a week have a team update where everyone gets a chance to hear what’s going on and you can share news, snippets of information that may not feature on a company bulletin board etc.
View This Tip

This Week at ContactCenterWorld.com
Monday

Exclusive Interview - The Importance Of CRM Technology In Today's Contact Center

Tuesday

Case Study - Waltham Forest Council

Wednesday

Exclusive Interview - It's Not Taxing to Become an Award Winner

Thursday

Article - Front-end vs. Back-end Cost in Telecom Sourcing

Friday

Exclusive Interview - New York Life Living The Contact Center Dream

Recent Executive Interviews...
contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag
View More Interviews Submit

Video Interviews


Craig Lakey
VP of Marketing
CallMiner

Paul Clark
Sales & Marketing Director
Plantronics

Stephanie Wilson
Managing Director
TSYS
Contact Center Research
contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag

contact centre crm call center flag
Who's Going to be at the Top Performers Conference?


Will you be joining them?
Learn More.

Contest

Global Benchmarking Study

Forum Banner


-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2008
The Global Support Organization For Contact Center Professionals & the place for information on:
Contact Center Automation, Contact Center Compliance, Contact Center Consultancy, Contact Center Design, Contact Center Furniture, Contact Center Location, Contact Center Management, Contact Center Message Boards, Contact Center Software, Contact Management, CRM, Customer Interaction Management (CIM), Customer Measurement, Customer Satisfaction, Dialers, Do Not Call (DNC), e-Learning, E-mail