Sometimes leaders come up with one idea or decision that has such a notable increase in customer service that others wonder how they did it. We asked industry professionals for the one decision they made that had the most dramatic increase in customer service.
Service Level Agreements Many of you operate contact centers with agreed service levels that you work towards. Occasionally these may involve measures that are not 100% within the control of the contact center. For example, if you work towards resolving customer complaints w... View This Tip
This year's conference is titled "Customer Experience Excellence" and will explore themes such as leadership in customer service, recruiting, metrics, reducing stress and employee egagement.
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes made when choosing or setting up speech technology?
Sometimes leaders come up with one idea or decision that has such a notable increase in customer service that others wonder how they did it. We asked industry professionals for the one decision they made that had the most dramatic increase in customer service.
Sometimes success is based on just one thing, a golden egg. If you had to give just one tip (that you believe is perhaps the most important tip) to another manager in a contact center, what would your tip be? We asked industry professionals for their top pearls of wisdom for success.
In 2010, what do you think will be the top priorities in the contact center industry for: a) Contact Center Directors b) Company Executives c) IT Directors d) Human Resources Directors. We asked industry professionals for their thoughts.
2010 Top Ranking Performers
5th Annual Top Ranking Performers Conference
Learn from the undisputed best in the industry and improve your contact center performance - all presenters will be 2010 award winners sharing their secrets, challenges and best practices.
5th Annual Top Ranking Performers Conference - Hundreds of ideas will be presented by the best in the World, All presenters are practitioners - they do what you do day in and day out
2010 Top Outsourcer RankingsVendors - looking for customer satisfaction certification? We have just released our Customer Satisfaction Certification Program!
ContactCenterWorld Forums - Got something about the contact center industry you want to share? Got a question you want to ask industry professionals? Then log into out forums and connect with our global members today!
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