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Tony Porter

PSS growth has led to the need for further Genesys resources http://www.psshelp.com/genesys-consultant-contact-center/

Spammers Beware!

Check out this amazing lineup of top contact centers presenting in Vienna next month: Come and join us! http://www.contactcenterworld.com/view/contact...
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Raj Wadhwani

Looking forward to EMEA Conference - tickets still available - find out more http://www.contactcenterworld.com/conferences/?confarea=EMEA

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Raj Wadhwani

Congrats to BOQ Australia on their Asia Pacific Award http://www.contactcenterworld.com/view/contact-center-news/bank-of-queensland-limited-call-centr...
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Industry News

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Telecoms Have Hang-up Over Call Center Bill

Penalties for moving call centers fr
June 17, 2013 9:30:00 AM

Carenet Appoints Jane Binzak and Brett Eickenberg

Carenet Healthcare Services, a provi
June 17, 2013 9:22:00 AM

Telinta Streamlines Deployments of Grandstream IP Phones

Telinta’s auto-provisioning profiles
June 17, 2013 9:01:00 AM

Kohl's Will Open 300-employee Call Center in Dallas

Kohl's Corp. will open a 300-employe
June 17, 2013 8:50:00 AM

Starwood Hotels & Resorts Happy with Wichita Applicant Pool

The Wichita site will be Starwood Ho
June 17, 2013 8:47:00 AM

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Job Postings

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Senior Business Leader Global Client Support Services

Visa Inc.

Contact Center Phone Representative

InfoQuest

Call Center Manager

InfoQuest

Industry Tips

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“Niceness” Alone Doesn’t Create Customer Loyalty?

Being nice over the telephone is absolutely essential – it emphasises your organisation’s caring nat...

Showing 1 - 1 of 1072 items

Featured Editorial

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Contact Center World Awards APAC 2013 Winners

Singapore June 7th 2013 – at the APAC ContactCenterWorld Top Ranking Performers in the Contact Center World annual awards gala dinner 200 attendees representing the best contact centers in the entre Asia Pacific region celebrated the announcement of ...

Social Media Boosts Consumer Power

A third of consumers harness online channels following poor customer service

Cloud Contact Centres Come Out Tops, Again

Another study, this one into “the adoption, reliability and usability of call centre technologies,” has provided compelling arguments in favour or cloud-based or hosted contact centres.

Showing 1 - 3 of 985 items