The Global Association for Contact Center Best Practices & Networking

We think we should start a global movement to call agents and representives professionals i.e customer service...

How do you retain your best sales agents, besides paying them well?

I'd love to hear your best strategies for reducing attrition and absenteeism. Thanks!

Former Director of Product, Mobile for Salesforce.com to Lead Expansion of Nimble Product Strategy

Florida-based business process outsourcing company opens several new call centers, expands existing facilities...

Gov. Andrew Cuomo announced today that the state has reached a deal with Xerox Corp. to build a new call cente...

FaceTime, an outbound call center at Sarno Road and Croton Road in Melbourne, has scheduled job fairs from 10 ...

Sitel plans to hire 75 people over the next two weeks to fill positions at the company's call center at 101 Ca...

 Asigra Cloud Backup v11 Recognized in Backup and Disaster Recovery Category TORONTO – January 25, 2012 – Asigra Inc., a leading Cloud Backup™ and recovery software provider since 1986, today announced that the company has been named a finalist in the “backup and disaster recovery (DR) software and services” cate...

Author: Erich Flynn, CEO TreeHouse Interactive The New Partner Marketing Enablement Marketing assistance is one of the most requested benefits that partners ask for from the companies they represent. CRN’s Annual Report Card found that resellers value “channel enablement” more than anything else. This is echoed by Everything...

Drishti’s award-winning contact center software becomes the technology of choice for Bankbazaar.com – India’s only online loans processing platform. While major business expansions were in the hindsight, Bank Bazaar was struggling with managing the increasing customer calls and unresponsive legacy solutions. Ameyo helped them esta...