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ContactCenterWorld.com 1999 - Present The Global Support Organization For Contact Center Professionals & the place for information on:
Customer Interaction Management (CIM), Customer Measurement, Customer Satisfaction, Dialers, Disaster Recovery, Do Not Call (DNC), e-Learning, E-mail, e-support, Erlang, First Call Resolution, Headsets, Help Desk Software, Internet Telephony (IP), IVR, Knowledge Management (KM), Metrics, Multimedia Contact Center