The awards are presented by region and some are for global achievements. A First Class Award is recognition for providing exceptional service, however these are not the no.1 in their respective class for that year.

Those with 2007 are the current winners of their respective awards

When you are buying any products or services from any vendor we encourage you to see if they are award winners - remember ContactCenterWorld.com has NO INFLUENCE over who wins - its entirely based on customer feedback scores - there is probably no better 3rd party benchmark to showcase who the best are in the contact center industry as its unbiased and approximately ONLY 30% of the winners are associated with ContactCenterWorld.com in some sponsorship form!

The Members' Choice Awards
- helping you find the solutions for your business!

Unbiased =Audited = Based solely on customer feedback

Below is a list of the current (2007) and past winners - some have links to view their advert on ContactCenterWorld.com:

	IEX Corporation
	Best In Class Overall Category Winner - Best Workforce Management Solution (Americas - 2003, 2004, 2006, 2007), (APAC - 2005), (EMEA - 2004), (Global - 2003) First Class - Best Workforce Management Solution (EMEA - 2007)
	NICE Systems Inc.
	Best In Class Overall Category Winner - Best Analytics Solution (Americas - 2007) Best In Class Overall Category Winner - Best Performance Management Solution (APAC - 2005) Best In Class Overall Category Winner - Best Recording/Quality Monitoring (Americas - 2007)
	Teleopti
	Best In Class Overall Category Winner - Best Workforce Management Solution (EMEA - 2005, 2006, 2007)
	CosmoCom
	Best In Class Overall Category Winner - Best Multi-Channel Contact Center Solution (EMEA - 2005)
	American Teleservices Association (ATA)
	Best In Class Overall Category Winner - Best Industry Association (Americas - 2004) Best In Class Overall Category Winner - Best Industry Conference (Americas - 2003) Best In Class Overall Category Winner - Best Industry Tradeshow (Americas - 2003)
	Nortel
	Best In Class Overall Category Winner - Best ACD/Switch (Americas - 2003, 2006, 2007), (APAC - 2005), (EMEA - 2003, 2005, 2006), (Global - 2005, 2006) Best In Class Overall Category Winner - Best New Product (Americas - 2003), (EMEA - 2003) Best In Class Overall Category Winner - Best Self Service Solution (APAC - 2005), (EMEA - 2005, 2006), (Global - 2005) Best In Class Overall Category Winner - Best Speech Recognition Solution (Americas - 2003), (EMEA - 2003)
	Epicor
	Best In Class Overall Category Winner - Best After Sales Support (Americas - 2006), (APAC - 2007) First Class - Best After Sales Support (Americas - 2007) Best In Class Overall Category Winner - Best CRM Solution (Global - 2003) First Class - Best Help Desk Solution (Americas - 2007)
	Altitude Software
	Best In Class Overall Category Winner - Best Multi-Channel Contact Center Solution (EMEA - 2004, 2006, 2007) Best In Class Overall Category Winner - Best Outbound Product (EMEA - 2005, 2007)
	Plantronics
	Best In Class Overall Category Winner - Best Headsets (Americas - 2003, 2005, 2006, 2007), (APAC - 2003), (EMEA - 2003, 2007), (Global - 2003)
	Envision
	Best In Class Overall Category Winner - Best Performance Management Solution (Americas - 2005, 2006) Best In Class Overall Category Winner - Best Recording/Quality Monitoring (Americas - 2003, 2006) First Class - Best Recording/Quality Monitoring (Americas - 2007)
	NEWVOICEMEDIA, Ltd.
	Best In Class Overall Category Winner - Best Internet Telephony (EMEA - 2007) First Class - Best Multi-Channel Contact Center Solution (EMEA - 2007)
	Numara Software
	Best In Class Overall Category Winner - Best Help Desk Solution (Americas - 2007) First Class - Best Multi-Channel Contact Center Solution (Americas - 2007)
	ICMI
	Best In Class Overall Category Winner - Best Consultancy Company (Americas - 2003, 2005) Best In Class Overall Category Winner - Best Print Publication (Americas - 2003, 2004, 2005), (Global - 2003) Best In Class Overall Category Winner - Best Training Company (Global - 2003, 2004)
	The Call Center School
	Best In Class Overall Category Winner - Best Training Company (Americas - 2003, 2004, 2005, 2006)
	Society of Workforce Planning Professionals
	Best In Class Overall Category Winner - Best Industry Association (Americas - 2004, 2005) Best In Class Overall Category Winner - Best Industry Conference (Americas - 2004, 2005)
	Call Center Compliance
	Best In Class Overall Category Winner - Best Industry Solution (Americas - 2005) Best In Class Overall Category Winner - Best New Product (Americas - 2005) Best In Class Overall Category Winner - Best Outbound Solution (Americas - 2005)
	Atinav
	Best In Class Overall Category Winner - Best After Sales Support (APAC - 2005) Best In Class Overall Category Winner - Best CRM Solution (APAC - 2005) Best In Class Overall Category Winner - Best Help Desk Solution (APAC - 2005)
	FrontRange Solutions Inc.
	Best In Class Overall Category Winner - Best CRM Solution (Americas - 2004), (EMEA - 2005) Best In Class Overall Category Winner - Best Help Desk Solution (Americas - 2006)
	Contact Center Compliance
	Best In Class Overall Category Winner - Best Industry Solution (Americas - 2005) Best In Class Overall Category Winner - Best New Product (Americas - 2005) Best In Class Overall Category Winner - Best Outbound Solution (Americas - 2005)
	Dialogue Group
	Best In Class Overall Category Winner - Best Outsourcing Service (EMEA - 2005, 2007)
	Five9
	Best In Class Overall Category Winner - Best CRM Solution (Americas - 2006) Best In Class Overall Category Winner - Best Internet Telephony (Americas - 2006)
	Knova
	Best In Class Overall Category Winner - Best Knowledge Management Solution (Americas - 2006) Best In Class Overall Category Winner - Best Self-Service Technology (Americas - 2006)
	Aspect Communications
	Best In Class Overall Category Winner - Best ACD/Switch (Americas - 2003, 2004), (Global - 2004) Best In Class Overall Category Winner - Best Workforce Management Solution (Americas - 2005), (Global - 2004)
	ADDCOM
	Best In Class Overall Category Winner - Best Headsets (APAC - 2004, 2005) Best In Class Overall Category Winner - Best Recording/Quality Monitoring (APAC - 2005)
	Lumenvox
	Best In Class Overall Category Winner - Best Industry Solution (Americas - 2004) Best In Class Overall Category Winner - Best Speech Recognition Solution (Americas - 2004, 2005)
	etalk Corporation
	Best In Class Overall Category Winner - Best Industry Solution (Americas - 2006) Best In Class Overall Category Winner - Best Recording/Quality Monitoring (Americas - 2004)
	CyberTech BV
	Best In Class Overall Category Winner - Best Recording/Quality Monitoring (EMEA - 2007)
	ShoreTel
	Best In Class Overall Category Winner - Best After Sales Support (Americas - 2007)
	SER Solutions Inc.
	First Class - Best Outbound Solution (Americas - 2007)
	Interactive Softworks
	Best In Class Overall Category Winner - Best Multi-Channel Contact Center Solution (Americas - 2007)
	Kanisa 5
	Best In Class Overall Category Winner - Best Knowledge Management Solution (Americas - 2004) Best In Class Overall Category Winner - Best New Product (Americas - 2004) Best In Class Overall Category Winner - Best Self Service Solution (Americas - 2004)
	Witness Systems Inc.
	Best In Class Overall Category Winner - Best Recording/Quality Monitoring (Global - 2004) Best In Class Overall Category Winner - Best Self Learning/Training (Americas - 2005)
	Genticity Inc.
	Best In Class Overall Category Winner - Best After Sales Support (Americas - 2005) Best In Class Overall Category Winner - Best New Product (Americas - 2004)
	ASC
	Best In Class Overall Category Winner - Best Recording/Quality Monitoring (EMEA - 2004, 2005)
	CorporaTel
	Best In Class Overall Category Winner - Best Outsourcer (Americas - 2006)
	Prime Consulting
	Best In Class Overall Category Winner - Best Consultancy Company (EMEA - 2006)
	Kana
	Best In Class Overall Category Winner - Best Knowledge Management Solution (EMEA - 2006)
	Sennheiser Communications
	Best In Class Overall Category Winner - Best Headsets (EMEA - 2006)
	Incept
	Best In Class Overall Category Winner - Best Industry Solution (Americas - 2004) Best In Class Overall Category Winner - Best Outsourcing Service (Americas - 2004)
	ACCPAC CRM
	Best In Class Overall Category Winner - Best CRM Solution (Global - 2004) Best In Class Overall Category Winner - Best Telecoms (Global - 2004)
	KnowledgeBase Solutions
	Best In Class Overall Category Winner - Best Knowledge Management Solution (Americas - 2005) Best In Class Overall Category Winner - Best Self Service Solution (Global - 2003)
	Fuze Digital Solutions
	Best In Class Overall Category Winner - Best Self Service Solution (Americas - 2005)
	VoiceLogger
	Best In Class Overall Category Winner - Best Recording/Quality Monitoring (Americas - 2005)
	Concerto
	Best In Class Overall Category Winner - Best ACD/Switch (Americas - 2005)
	Natural Response
	Best In Class Overall Category Winner - Best Speech Recognition Solution (EMEA - 2005)
	RDI
	Best In Class Overall Category Winner - Best Outsourcing Service (Americas - 2005)
	Unipress
	Best In Class Overall Category Winner - Best Help Desk Solution (Americas - 2005)
	Contact Centre Technology
	Best In Class Overall Category Winner - Best After Sales Support (EMEA - 2005)
	Par3
	Best In Class Overall Category Winner - Best Multi-Channel Contact Center Solution (Americas - 2005)
	Instranet
	Best In Class Overall Category Winner - Best Knowledge Management Solution (EMEA - 2005)
	Avaya
	Best In Class Overall Category Winner - Best CRM Solution (Americas - 2005)
	Rockwell FirstPoint Contact
	Best In Class Overall Category Winner - Best ACD/Switch (Global - 2003) Best In Class Overall Category Winner - Best After Sales Support (Global - 2003, 2004) Best In Class Overall Category Winner - Best Industry Solution (Global - 2003) Best In Class Overall Category Winner - Best New Product (Global - 2003)
	Interactive Intelligence
	Best In Class Overall Category Winner - Best Multi-Channel Contact Center Solution (Global - 2003, 2004)
	CC Associates
	Best In Class Overall Category Winner - Best Consultancy Company (EMEA - 2003, 2004)
	iVoice
	Best In Class Overall Category Winner - Best Speech Recognition Solution (Americas - 2004)
	RSVP Dialogue
	Best In Class Overall Category Winner - Best New Product (EMEA - 2004)
	Green Dot Internet Services
	Best In Class Overall Category Winner - Best Outsourcing Service (APAC - 2004)
	GN Netcom
	Best In Class Overall Category Winner - Best Headsets (Global - 2004)
	Centergistic Solutions
	Best In Class Overall Category Winner - Best Real Time Performance Reporting (Global - 2004)
	Powerhouse Consulting Inc.
	Best In Class Overall Category Winner - Best Consultancy Company (Americas - 2004)
	Verint Systems UK Ltd
	Best In Class Overall Category Winner - Best Recording/Quality Monitoring (Global - 2003)
	Oetting & Co.
	Best In Class Overall Category Winner - Best Consultancy Company (Global - 2003)
	Edify Corporation
	Best In Class Overall Category Winner - Best CRM Solution (Americas - 2003)
	SupportSoft
	Best In Class Overall Category Winner - Best Help Desk Solution (EMEA - 2003)
	Moonfire Corporation
	Best In Class Overall Category Winner - Best Outbound Solution (Americas - 2003)
	SpeechWorks
	Best In Class Overall Category Winner - Best Speech Recognition Solution (Global - 2003)
	Apropos Technology
	Best In Class Overall Category Winner - Best Multi-Media Solution (Americas - 2003)
	ServiceWare Technologies
	Best In Class Overall Category Winner - Best Knowledge Management Solution (Americas - 2003)
	Virtual Agent Services
	Best In Class Overall Category Winner - Best Outsourcing Service (Americas - 2003)
	Call Compliance
	Best In Class Overall Category Winner - Best Industry Solution (Americas - 2003)