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Showing 1 to 20 of 104 News Items for the last 5 weeks

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	HSBC Breach – experts say embrace privileged user account security 2.0 Reports that the Swiss regulator FINMA is investigating the theft of data on up 24,000 private clients of the Geneva private bank of HSBC Holdings has been met with astonishment by Cyber-Ark, the data security specialist. Date and Time Posted: March 12, 2010 2:14:00 PM EST
	Globally Recognized IS Audit Designation Reaches Major Milestone The Certified Information Systems Auditor (CISA) credential, one of the globally recognized professional designations from ISACA, continues its growth at a record pace. Date and Time Posted: March 12, 2010 2:10:00 PM EST
	Retail sector ranks first in customer service in multi-industry “mystery shopping” customer experience research from eGain Retail is also the only sector to improve in multichannel customer experience among industries included in 2009 and 2010 research, nearly doubling its score Date and Time Posted: March 12, 2010 2:04:00 PM EST
	Interact Inc. Deploys Real-Time Billing and Rating Platform at LMT Interact Incorporated’s InvigorateX Real-Time Billing and Rating Solution brings Improved Mobile Services to Latvian Mobile Telecom Subscribers Date and Time Posted: March 11, 2010 1:16:00 PM EST
	TreeHouse Announces Marketing View Integration with Oracle CRM Demand Generation/Marketing Automation System Now Available as Integrated Solution for Oracle CRM On Demand Users Date and Time Posted: March 11, 2010 1:11:00 PM EST
	Envision Names Mark C. Perrin Executive Vice President of Sales and Service Sales executive brings more than 20 years of sales and business leadership across various industries, including telecommunications and call center automation Date and Time Posted: March 10, 2010 1:45:00 PM EST
	Aspect Positioned in the Leaders Quadrant for 2010 Magic Quadrant Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced it has been positioned by Gartner, Inc. in the leaders quadrant of the 2010 Magic Quadrant Date and Time Posted: March 10, 2010 1:43:00 PM EST
	US Communications Providers Improve Slightly in Subscriber Service Overall, but Channel Silos Get Deeper Assessment of providers finds improvement in some aspects of service but cross-channel experience goes from bad to worse, according to “mystery shopping” research from eGain Date and Time Posted: March 10, 2010 1:37:00 PM EST
	24-7 INtouch Welcomes New VP of Strategic Sales onto Executive Team INtouch, a contact center outsourcer welcomed a new Executive onto the management leadership team, Michael Pratt. Date and Time Posted: March 10, 2010 1:36:00 PM EST
	CallCopy Honored as 2010 Service Rising Star by CRM Magazine Company’s call recording and contact center solutions recognized for enabling the delivery of high-quality service to their clients’ customers Date and Time Posted: March 10, 2010 1:30:00 PM EST
	CCT Group Announces the Acquisition of IRT CCT Group Limited ("CCTG") announces the acquisition of Interactive Response Technologies, Inc. ("IRT"). Following a business combination signed today, CCTG has completed the acquisition of IRT Date and Time Posted: March 10, 2010 1:22:00 PM EST
	LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud LiveTime’s new ITSM SaaS platform extends cloud deployment options as well as distributed storage engines for managed service providers. Date and Time Posted: March 9, 2010 2:26:00 PM EST
	Confirmit Extends its Horizons with the Latest Release of its Multi-channel Confirmit has announced the launch of Confirmit Horizons Version 15, the new release of its on-demand, multi-channel platform for customer feedback, employee feedback, and Market Research applications. Date and Time Posted: March 9, 2010 1:45:00 PM EST
	Private Mobile Network provides GSM coverage at Remote Site Hunting Energy Services enhance communications at its storage facility Date and Time Posted: March 9, 2010 1:34:00 PM EST
	DocuSign Launches Version 10.1 SaaS eSignature Service DocuSign®, the leader in on-demand electronic signature solutions, today announced the release of the DocuSign version 10.1, the latest release of the company's e-signature service. This version offers unique features and functionality designed... Date and Time Posted: March 9, 2010 1:30:00 PM EST
	SDL Receives Top Content Management Award Award Solidifies SDL’s Position in Content Management Sector Date and Time Posted: March 8, 2010 2:42:00 PM EST
	Telephonetics Wins Odeon-UCI Cinemas Multi-Year Contract Telephonetics PLC,thespeech automation anddata integrationspecialist, announces today thesigning of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLINE(R) automatic speech Date and Time Posted: March 8, 2010 2:39:00 PM EST
	Altitude Software Positioned in Magic Quadrant for Worldwide Contact Center Evaluation Based on Completeness of Vision and Ability to Execute Date and Time Posted: March 8, 2010 2:36:00 PM EST
	ComputerTel and Obsidian Wireless Announce Partnership ComputerTel, providers of Call Recording and Quality Monitoring software are today announcing a partnership with Mobile Call Recording specialists Obsidian Wireless. Date and Time Posted: March 8, 2010 2:32:00 PM EST
	Republic Manages Largest Ever Christmas Customer Service Peak With Eptica Only 6.7% of Web self-service users send email and email first contact resolution increases to 90% Date and Time Posted: March 8, 2010 2:28:00 PM EST

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