Industry News - CRM, Call & Contact Center

Home
Contact Us
Ask An Expert

Industry Awards

Industry Certification

For Your Center

Conferences & Events

Editorial Features

Forums

Tools & Utilities

FEATURED SUPPLIERS

on ContactCenterWorld.com this week:

	Blue Ocean Contact Centers

	Iontas

	TopPlace2Work

	Allnone

	TeleSoft Systems

	Global Benchmarking Study of Top Performers

	VPI (Voice Print International, Inc.)

	CallCopy Inc.

	Teleopti

	NICE Systems

Click on the company name for more details!

Industry News

Interested in adding the latest industry news to your website for free? Learn More

Showing 1 to 20 of 95 News Items for the last 5 weeks

[ 1 2 3 4 5 ]

	St Albans Council Report on Four Stolen Laptops Highlights Need for Multiple Layers of Security on Data in Transit A consultant's report (http://bit.ly/8Y0y0c) on the theft of four laptops at St Albans council - in which the details of more than 14,500 postal voters went walkabout - has highlighted continuing lapses on the security front, says Origin Storage, the storage systems integration specialist. Date and Time Posted: February 8, 2010 2:07:00 PM EST
	Asigra Cloud Backup Platform Achieves FIPS 140-2 Certification United States - February 8, 2010 - Asigr Inc., a cloud backup and recovery software provider since 1986, today announced that the U.S. National Institute of Standards and Technology (NIST) has awarded FIPS 140-2 Level 1 certificate #1240 to the... Date and Time Posted: February 8, 2010 2:01:00 PM EST
	NextiraOne Pumps Up Communications for SMC Pneumatics Lichfield, United Kingdom - 08 February, 2010 - NextiraOne, Europe’s expert in communications services, has won another contract for its highly successful Unified Communications solution in the UK. SMC Pneumatics UK Ltd, part of SMC... Date and Time Posted: February 8, 2010 1:55:00 PM EST
	Call Centres Risk Losing Customers as Complaints Go Unrecognised United Kingdom - 08 February 2010 - A recent survey from speech search specialist Aurix has highlighted that 70 per cent of complaints made to call centres are ‘not being heard.’ In addition over 96 per cent of respondents said... Date and Time Posted: February 8, 2010 1:52:00 PM EST
	Customers Access SDL Translation Management Technology Through ‘The Cloud’ Maidenhead, United Kingdom - 8th February 2010 - SDL, the provider of Global Information Management solutions today announced that over 200 customers of SDL’s translation management systems are now accessing SDL’s translation... Date and Time Posted: February 8, 2010 1:49:00 PM EST
	Paul Abel joins Vertex as Global Head of Business Development and Strategy United States - February 5, 2010 -- Vertex, an international Customer Management Outsourcing business with clients in the private and public sectors, has appointed Paul Abel as Global Head of Business Development and Strategy. In the... Date and Time Posted: February 5, 2010 12:54:00 PM EST
	WFMSG offers Workforce Management through Fleetwood Leasing Frisco, Texas - February 5, 2010 - The WorkForce Management Software Group, Inc. (WFMSG), today announced that the company has partnered with Fleetwood Leasing, L.L.C., Summit New Jersey, to offer their Community workforce management product... Date and Time Posted: February 5, 2010 12:51:00 PM EST
	Noble Systems on Track to Double Revenue in Five-Year Span Atlanta, Georgia – February 5, 2010 - Noble Systems Corporation, a global provider of contact center technology solutions, today announced a projected 2010 revenue total marking a 100 percent increase over 2006 levels. The landmark... Date and Time Posted: February 5, 2010 12:47:00 PM EST
	Magirus becomes first Cisco Specialty Data Centre Distributor in Europe Stuttgart, Germany - 5 February, 2010 - Magirus, a European IT solutions provider, has today announced that it has become Cisco’s first Specialty Data Centre Distributor in Western Europe. At the same time it has announced the creation of... Date and Time Posted: February 5, 2010 12:41:00 PM EST
	70 Percent of Companies Using Cloud-Based Services Plan to Move Additional Solutions to the Cloud London, United Kingdom - February 4, 2010 - Mimecast, a holistic email management company offering SaaS-based email archiving, continuity, security and policy control, today announced the results of its Cloud Computing Adoption Survey, which... Date and Time Posted: February 4, 2010 2:08:00 PM EST
	Plantronics Selects SDL Maidenhead, United Kingdom – February 4, 2010– SDL, the provider of Global Information Management solutions, is pleased to announce that Plantronics, Inc. has selected SDL for global content and language management. Plantronics is a... Date and Time Posted: February 4, 2010 2:05:00 PM EST
	Interact’s SoftSPOT Media Platform Ensures No Lost Calls (Lincoln Nebraska, USA) February 3, 2010 – As more and more enterprises are moving their telephony systems and applications off site and into Hosted Facilities to reduce costs and maximize investments, how these service providers protect your... Date and Time Posted: February 4, 2010 2:03:00 PM EST
	Aster Data Appoints John Calonico as Chief Financial Officer Technology Veteran Joins Leading, Large-Scale Data Management and Advanced Analytics Software Provider as Growth Accelerates Date and Time Posted: February 4, 2010 2:01:00 PM EST
	Cybercrime Evolution Means Value of Stolen Credentials now Determined by Internet Service London, 3rd February 2010 - The rapid evolution of Web 2.0 services and the parallel world of cybercrime is driving a revolution in the price that criminals charge each other for user credentials, says Imperva, the data security specialist Date and Time Posted: February 4, 2010 1:56:00 PM EST
	Jacada expands into the Nordics and establishes first regional office in Sweden Sweden - 3rd February, 2010 - Jacada Ltd., a provider of customer experience and process optimisation solutions, today announced that it has established a Swedish subsidiary, Jacada Nordic AB, and opened operations in Sweden to support the... Date and Time Posted: February 3, 2010 1:43:00 PM EST
	ATA Compliance Education Series Coming to Six Cities in 2010 Indianapolis, IN – February 3rd, 2010 - The American Teleservices Association (ATA) announces updated content for its 2010 ATA Compliance Education Series. Six cities have been selected to host full-day seminars. Cities include: Orlando,... Date and Time Posted: February 3, 2010 1:41:00 PM EST
	Master Lock Makes Switch to Cloud Backup and Recovery Toronto, Canada - February 3rd, 2010 - Asigra Inc., a cloud backup and recovery software provider, today announced that Master Lock, a Fortune Brand Company and the world's manufacturer and marketer of padlocks, has chosen Terian... Date and Time Posted: February 3, 2010 1:38:00 PM EST
	Imperva Bolsters Protection against Insider Threats SecureSphere 7.5 Introduces User Rights Management, Streamlines Database Auditing Date and Time Posted: February 3, 2010 1:26:00 PM EST
	dvsAnalytics Joins the Cisco Developer Network Scottsdale, Arizona - February 2, 2010 - dvsAnalytics, Inc. announced that it has joined the Cisco Developer Network as a registered developer within the unified communications technology category. In addition, dvsAnalytics’ Encore™... Date and Time Posted: February 2, 2010 12:56:00 PM EST
	Trusteer Finds that Two Thirds of Internet Users Reuse their Online Banking Credentials on Other Websites Trusteer, the customer protection company for online businesses, reported today that the vast majority of online banking customers reuse their login credentials to access non-financial and much less secure websites. Date and Time Posted: February 2, 2010 12:53:00 PM EST

[ 1 2 3 4 5 ]

LATEST MEMBERS

Over 119,158 Members in the contact center, help desk, CRM industry
View members' directory