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Showing 1 to 20 of 106 News Items for the last 5 weeks

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LiveTime extends ITSM SaaS platform to Google App Engine and Amazon EC2 Cloud
LiveTime’s new ITSM SaaS platform extends cloud deployment options as well as distributed storage engines for managed service providers.
Date and Time Posted: March 9, 2010 2:26:00 PM EST

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Confirmit Extends its Horizons with the Latest Release of its Multi-channel
Confirmit has announced the launch of Confirmit Horizons Version 15, the new release of its on-demand, multi-channel platform for customer feedback, employee feedback, and Market Research applications.
Date and Time Posted: March 9, 2010 1:45:00 PM EST

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Private Mobile Network provides GSM coverage at Remote Site
Hunting Energy Services enhance communications at its storage facility
Date and Time Posted: March 9, 2010 1:34:00 PM EST

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DocuSign Launches Version 10.1 SaaS eSignature Service
DocuSign®, the leader in on-demand electronic signature solutions, today announced the release of the DocuSign version 10.1, the latest release of the company's e-signature service. This version offers unique features and functionality designed...
Date and Time Posted: March 9, 2010 1:30:00 PM EST

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SDL Receives Top Content Management Award
Award Solidifies SDL’s Position in Content Management Sector
Date and Time Posted: March 8, 2010 2:42:00 PM EST

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Telephonetics Wins Odeon-UCI Cinemas Multi-Year Contract
Telephonetics PLC,thespeech automation anddata integrationspecialist, announces today thesigning of an extension to its multi-million pound contract with Odeon-UCI Cinemas for provision of its MovieLINE(R) automatic speech
Date and Time Posted: March 8, 2010 2:39:00 PM EST

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Altitude Software Positioned in Magic Quadrant for Worldwide Contact Center
Evaluation Based on Completeness of Vision and Ability to Execute
Date and Time Posted: March 8, 2010 2:36:00 PM EST

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ComputerTel and Obsidian Wireless Announce Partnership
ComputerTel, providers of Call Recording and Quality Monitoring software are today announcing a partnership with Mobile Call Recording specialists Obsidian Wireless.
Date and Time Posted: March 8, 2010 2:32:00 PM EST

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Republic Manages Largest Ever Christmas Customer Service Peak With Eptica
Only 6.7% of Web self-service users send email and email first contact resolution increases to 90%
Date and Time Posted: March 8, 2010 2:28:00 PM EST

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Jacada Insight Delivers Advanced Analytics for Contact Centre Market
New solution allows contact centres to effectively measure and monitor customer experience in real time, via unified desktop interface.
Date and Time Posted: March 8, 2010 2:22:00 PM EST

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Tufin Delivers Best-In-Class Risk Report And Advanced Security Workflow Capabilities With Tufin Security Suite (TSS) 5.1
New Security Score Offers Snapshot of Firewall Risk and Compliance Posture; Updated PCI-DSS Reports and Complex Workflow Automation Round Out New Release
Date and Time Posted: March 8, 2010 2:16:00 PM EST

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Apple Leads in Customer Satisfaction in Vocalabs Tech Support Study
Apple beat Dell and HP in satisfaction with phone-based technical support, according to a study conducted by Vocal Laboratories Inc
Date and Time Posted: March 5, 2010 2:10:00 PM EST

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NextiraOne achieves Cisco Channel Customer Satisfaction Excellence
NextiraOne, Europe’s leading expert in communications services, has been named by Cisco Systems as achieving Cisco Channel Customer Satisfaction Excellence in the United Kingdom. Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program
Date and Time Posted: March 3, 2010 1:42:00 PM EST

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SDL Changes the Game with Translation Memory for Everyone
Extensions to SDL’s Language Technologies solution expands the supply chain, enables developer access to SDL Trados Studio and provides additional automated translation functionality
Date and Time Posted: March 3, 2010 1:38:00 PM EST

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PRC Colorado Springs Celebrates 3rd Anniversary with Commitment to Service
Local Employees Pledge 1,000 Hours through PRC Community Care
Date and Time Posted: March 3, 2010 1:34:00 PM EST

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Wuerttembergische Versicherungen: Optimized Staff Scheduling with InVision
The insurance company Wuerttembergische Versicherungen will optimize the scheduling of about 120 employees working in customer service at its Stuttgart site with
Date and Time Posted: March 3, 2010 1:27:00 PM EST

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Fujitsu Boosts Service Offerings to Communication Services Providers
Regional partnership with Tribold Limited.
Date and Time Posted: March 3, 2010 1:21:00 PM EST

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Percepta Extends Marketing Services Agreement with Onset Marketing
Percepta and Onset Marketing announced a year extension to their strategic marketing services agreement.  Onset Marketing will continue to provide comprehensive strategic and tactical marketing services including market research and planning,...
Date and Time Posted: March 3, 2010 1:18:00 PM EST

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AMR Research Recognizes CAS in Market Execution and Compliance
Recognized by AMR Research in the "Picking the Best Horses to Win the Race for Trade Promotion Effectiveness" report
Date and Time Posted: March 2, 2010 1:14:00 PM EST

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Anita Borg Institute Announces 2010 Women of Vision Award Winners
Leading Technical Women to Be Honored for Outstanding Achievements at May 12, 2010 Awards Dinner in Santa Clara
Date and Time Posted: March 2, 2010 1:07:00 PM EST

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