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	Netcall Join with Telephonetics VIP The joining together of the two companies and the further integration of Q-Max, acquired by Netcall in 2009, delivers a wide and compelling suite of contact centre and enterprise communications solutions. Date and Time Posted: July 30, 2010 11:57:00 AM EST
	Avaya Claims Nortel Channel Happily Assimilated Avaya's Australian managing director has claimed that almost all former Nortel partners had finished recertifying ahead of a September deadline and were "excited" about becoming Avaya partners. Date and Time Posted: July 30, 2010 11:57:00 AM EST
	Council Pays Vic Call Centre to Process Beach Stickers Council is spending thousands of ratepayer dollars to have a Victorian call centre handle residents’ applications for beach parking stickers Date and Time Posted: July 30, 2010 11:55:00 AM EST
	Drishti Announces QPass - Queue Management Solution Eliminating Caller Wait A 'Pass' option for the callers to eliminate the queue wait-time and utilize the time for their priority activities. Date and Time Posted: July 30, 2010 11:54:00 AM EST
	Telstra Adds to its Call Center Staff Move comes as company fires hundreds of managers Date and Time Posted: July 30, 2010 11:53:00 AM EST
	Export Revenues of Top 20 BPOs Touches $6 bn Unfazed by the global economic slowdown, the Top 20 Indian BPO firms grew their combined exports earnings by 15%, in the just concluded fiscal 2009-10, to touch revenues of $6.1 billion, according to The Dataquest Top 20 annual industry survey conducted by CyberMedia. Date and Time Posted: July 30, 2010 11:50:00 AM EST
	Epicenter Takes to the Cloud with CosmoCom-Based Hosted Contact Center MELVILLE, NY – July 27, 2010 – CosmoCom announced that Indian call center outsourcer,... Date and Time Posted: July 29, 2010 11:51:00 AM EST
	Sage CRM Helps PCS Technology Open Doors to Increased Sales Success Mumbai based IT Solutions major successfully implements Sage CRM to optimize sales processes thus improving sales revenues. PRLog (Press Release) – Jul 28, 2010 – New Delhi, India,:  Sage India today announced that PCS... Date and Time Posted: July 29, 2010 10:23:00 AM EST
	Mental Health Funding to Save Lives Lifeline says no amount of funding will be enough to satisfy the growing demand for its suicide prevention services. But the agency welcomed federal Health Minister Nicola Roxon's pledge on Tuesday of $277 million for mental... Date and Time Posted: July 29, 2010 10:21:00 AM EST
	V1 Document Management Partnership Delivers Sage-integrated Systems Using V1 Document Management’s ‘paperless office’ solutions tightly integrated into Sage Accpac, MW Consulting’s customers can now dramatically cut their paper consumption. Instead of printing, photocopying and manually filing documents. Date and Time Posted: July 29, 2010 10:18:00 AM EST
	Inova Solutions Announces Compatibility with Windows 7 This new compatibility allows Inova customers the option to upgrade computers throughout the center while continuing to utilize the contact center programs they depend on. Date and Time Posted: July 29, 2010 10:03:00 AM EST
	KOM Networks Now Symantec Technology Enabled Program Member This Technology Partnership enables Symantec Enterprise Vault customers and partners to deploy KOMpliance; a certified, unified secure archive storage solution, to manage the explosive storage requirements of emails and attachments. Date and Time Posted: July 29, 2010 9:49:00 AM EST
	CREDANT Declares Outstanding Start to 2010 The specialist in endpoint data protection solutions, announced exceptional growth in the first six months of 2010 driven by new partnerships with Dell, LANDesk, and Cisco Systems. Date and Time Posted: July 29, 2010 9:40:00 AM EST
	Imperva Provides Database Activity Monitoring For Mainframe Users Imperva, the provider of data security, announced it will partner with NEON Enterprise Software to provide best in class database auditing capabilities for DB2 on z/OS. Date and Time Posted: July 28, 2010 11:36:00 AM EST
	KXEN - A Second Year of Record User Satisfaction Survey Results 90% of users said KXEN had improved their business, and 94% stating it was strategic to their organisation going forward. Date and Time Posted: July 28, 2010 11:27:00 AM EST
	SDL Announces LSP Partner Advisory Board The mission of the SDL LSP Partner Advisory Board is to represent the voice of the LSP Partner community across the different regions, presiding over technical and commercial aspects of the partnership. Date and Time Posted: July 28, 2010 11:07:00 AM EST
	dvsAnalytics Releases Encore Version 2.2.8 This latest version of Encore provides business and IT users with new enhancements designed to improve service quality and increase efficiencies. Date and Time Posted: July 28, 2010 10:16:00 AM EST
	Sword Ciboodle Enhances Customer Interactions with New Social CRM Offering Sword Ciboodle, a provider of customer oriented business software and services, announced the launch of Ciboodle Crowd, a new social CRM product created to weave together the strongest aspects of online communities and customer service... Date and Time Posted: July 28, 2010 10:04:00 AM EST
	Convergys to Hire 3,600 Additional Workers MANILA, Philippines, July 26, 2010 - Convergys Corp., a business process outsourcing (BPO) company and now the largest private employer in the Philippines, is hiring 3,600 additional workers in its 12 contact center facilities in the... Date and Time Posted: July 28, 2010 10:03:00 AM EST
	GP Hotline Faces Axe Under Liberals UP to 760,000 after-hours consultations with doctors and nurses would be axed, increasing pressure on public hospital emergency departments under Tony Abbott's plan to abolish a $417 million after-hours GP service. Date and Time Posted: July 28, 2010 10:00:00 AM EST

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