The Global Association for Contact Center Best Practices & Networking

• Submit Your News Online Here

	Zeacom Contact Center Ready for Primetime on Microsoft Lync Zeacom, a global provider of multimedia contact center and business process automation solutions, today reported that its Zeacom Communications Center (ZCC) contact center software is now available for Lync. Date and Time Posted: February 6, 2012 4:44:00 PM EST
	Career Fair Draws Hundreds of Candidates Job opportunities are hard to come by in this market, but a career fair is keeping hope alive for many people searching for work. Date and Time Posted: February 6, 2012 4:04:00 PM EST
	Olean Call Center Alters Layoff Plans Ten jobs have been restored and some layoffs postponed by a month at an Olean call center. Date and Time Posted: February 6, 2012 7:54:00 AM EST
	Officials Considering Giving Fines for Unnecessary 911 Calls Officials are considering fining people who call 911 when it's not necessary, saying the fines could help generate more money for the call center. Date and Time Posted: February 6, 2012 7:50:00 AM EST
	Legacy Publishing Celebrates Expansion A Westbrook company officially opened its second location in the city Tuesday, with a number of distinguished guests in attendance, including Gov. Paul LePage. Date and Time Posted: February 6, 2012 7:45:00 AM EST
	Atelka Closing Saint John Call Centre Employees devastated Date and Time Posted: February 6, 2012 7:39:00 AM EST
	Sound Telecom Appoints Cheryl LaBaw as Director of Customer Relations Proven customer care provider takes charge of Customer Relations for Sound Telecom, a nationwide provider of telephone answering, call center and unified communication services. Date and Time Posted: February 6, 2012 7:27:00 AM EST
	Calls to EI Complaints Office Skyrocket The secretive Office for Client Satisfaction where jobless Canadians can launch complaints about the handling of their employment insurance claims is not so secret any more. Date and Time Posted: February 3, 2012 8:12:00 AM EST
	Interactive Intelligence Helps Donnelly Communications Improve Customer Service Contact center outsourcer improves customer service through use of cloud-based multichannel routing, supervisory monitoring, and reporting Date and Time Posted: February 3, 2012 7:58:00 AM EST
	Call Center Goes Dark Tuesday was the official last day of work for more than 250 employees at the Transcom call center in Lafayette. Date and Time Posted: February 2, 2012 6:55:00 AM EST
	HRM Could be Home to Helpline Service Other provinces, including Ontario, British Columbia, Quebec and Alberta, have 211 services Date and Time Posted: February 2, 2012 6:37:00 AM EST
	West Interactive Releases Upgrade to Holly Voice Platform Holly 6.0 adds support for Call Control along with dozens of enhancements Date and Time Posted: February 1, 2012 6:03:00 AM EST
	Auraya Announces ArmorVox Speaker Identity System Solutions Providers Can Now Easily Implement Richer and More Flexible Voice Authentication Security and Identity Management Applications Within the Enterprise or in the Cloud Date and Time Posted: January 31, 2012 9:16:00 AM EST
	Gerber Life Selects Nexidia Customer Interaction Analytics The carrier's goal is to enhance the customer experience in its contact center. Date and Time Posted: January 31, 2012 9:11:00 AM EST
	Sound Telecom Employees Support Local Community and Habitat for Humanity Sound Telecom, a nationwide provider of telephone answering services, call center services and unified communication services builds with Habitat for Humanity Seattle/South King County Date and Time Posted: January 31, 2012 9:05:00 AM EST
	Alpine Access to Hire Over 200 Employees Across the US Virtual contact center looking to hire home-based employees in Charlotte, Fort Worth, Miami, Philadelphia and Tucson to meet continued demand for its high-quality services. Date and Time Posted: January 31, 2012 9:01:00 AM EST
	Polycoat Expands It's Sales Force Steven McGrane brings a strong sales and technical foam application background along with hands-on expertise in industrial applications. He joins Polycoat from his most recent position with Arnco Construction. Date and Time Posted: January 30, 2012 10:59:00 AM EST
	TeleTech Positioned in the “Leaders” Quadrant of Analyst Firm’s Magic Quadrant TeleTech Delivers Transformational Customer Experience Solutions for Global 1000 Date and Time Posted: January 30, 2012 10:47:00 AM EST
	TLC Vision Corp. Bringing 25 Call Center Jobs Eye care company TLC Vision Corp., also known as TLC Laser Eye Care Centers, is moving its corporate call center to Chesterfield, creating 25 new jobs in the area. Date and Time Posted: January 30, 2012 10:43:00 AM EST
	Alabama-based Call Center to Add 200 Jobs Executives with an Alabama-based customer service call center say they will add 200 jobs to help launch a new project for a client. Date and Time Posted: January 30, 2012 10:40:00 AM EST

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2011
The Global Support Organization For Contact Center Professionals & the place for information on:
Customer Satisfaction, Dialers, Disaster Recovery, Do Not Call (DNC), e-Learning, E-mail, e-support, Erlang, First Call Resolution, Headsets, Help Desk Software, Internet Telephony (IP), IVR, Knowledge Management (KM), Metrics, Multimedia Contact Center, Offshore Outsourcing, On Hold