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Industry News

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Showing 15341 to 15360 of 15703 News Items

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Alveronic/Pipkins Announce Multi Media Functionality Inherent In Maxima Advantage Workforce Management System – Tomorrows Solutions - Today:
The traditional Call Centre is rapidly moving towards a more integrated CONTACT CENTRE accepting all forms of communication as well as the telephone. As centres become more and more capable of processing E-Mails and Internet enquiries and orders,...
Date and Time Posted: November 25, 1999 10:35:00 AM EST

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Dialogic Broadens Platform Support With The Addition Of The Linux Operating System
Dialogic, an Intel Company and the global leader in open computer telephony (CT), today announced its plans to support the Linux (tm) operating system (OS), initially with Red Hat(R) Linux, broadening the list of platforms the company supports...
Date and Time Posted: November 18, 1999 11:19:00 AM EST

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Dialogic Committed To Windows 2000 To Fuel Growth of Open Computer Telephony
Dialogic, an Intel company and the global leader in open computer telephony (CT), today announced its commitment to support Microsoft Windows 2000* on its telephony products. This will enable customers to migrate their existing Dialogic-based...
Date and Time Posted: November 18, 1999 11:11:00 AM EST

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China Telecom launches Dedicated IP based Economy IDD Pre-paid Phone Card Service with Global Partnerships
Clarent Corporation, a leading provider of carrier-grade IP telephony technology to carriers, service providers and enterprises, today announced that Clarent is the supplier of IP telephony products to China Telecom for a new dedicated IP-based...
Date and Time Posted: November 16, 1999 3:57:00 PM EST

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Nice Signs Definitive Agreement With STS Software Systems
NICE Systems today announced that it has signed a definitive agreement to acquire all the outstanding capital stock of STS Software Systems, adding VoIP (Voice over Internet Protocol) capabilities to NICE's product offerings. The STS acquisition...
Date and Time Posted: November 16, 1999 2:44:00 PM EST

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Lucent Technologies Adopts Syntelate As 'Best Of Breed' Scripting Product
Lucent Technologies provides some of the world's most innovative communications systems, products, technologies and customer support. The company prides itself in understanding how data and voice communications work together to give customers...
Date and Time Posted: November 16, 1999 2:05:00 PM EST

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BT Launches UK's Most Comprehensive Internet Comparative Shopping Service
BT today launched btspree.com - the UK's most comprehensive on-line comparative shopping service developed in conjunction with Inktomi Corporation. The new web-based service integrates Inktomi's shopping engine technology to allow users to compare...
Date and Time Posted: November 15, 1999 4:31:00 PM EST

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BT And Looksmart To Launch Worldwide Internet Portal Services
BT today announced its intention to form a $200 million (£123 million) joint venture with LookSmart, a leading US-based online navigation company, to create and distribute Internet portal services throughout continental Europe and Asia. The 50-50...
Date and Time Posted: November 15, 1999 4:19:00 PM EST

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Teloquent Appoints Gerald Rush Vice President of Finance and Administration, CFO
Teloquent Communications, a leading provider of virtual call center solutions for Web and conventional telephone-based customer interaction, today announced the appointment of Gerald Rush as vice president of finance and administration and chief...
Date and Time Posted: November 15, 1999 2:41:00 PM EST

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Periphonics Stockholders Approve Acquisition of Periphonics by Nortel Networks
Nortel Networks and Periphonics Corporation announced today that the acquisition of Periphonics by Nortel Networks was approved by the Periphonics stockholders at the annual meeting of stockholders held this morning in Hauppauge, New York. The...
Date and Time Posted: November 15, 1999 11:07:00 AM EST

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Virgin Mobile Invests £1.5 Million In e-Commerce and Customer Service Systems
Virgin Mobile buys Strategix online business and back office system to take high ground in the battle for customer service in the mobile phone market Virgin Mobile has struck a blow for top class customer service in the mobile phone market by...
Date and Time Posted: November 12, 1999 4:49:00 PM EST

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Rockwell Electronic Commerce Expands Worldwide Operations
Citing increased demand for its products and continued implementation of its global expansion strategy, Rockwell Electronic Commerce today announced the recent opening of five new sales offices. The increased presence will strengthen Rockwell EC's...
Date and Time Posted: November 12, 1999 2:14:00 PM EST

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Quintus Introduces Webcenter
Quintus Corporation, a provider of comprehensive contact centre solutions for e-customer relationship management (eCRM), will today launch Quintus WebCenter, software that enables contact centres to deliver sales, service, and customer support...
Date and Time Posted: November 12, 1999 2:05:00 PM EST

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Nice Systems Introduces Nicelog 8.1, Its Most Powerful Recording System
NICE Systems, a global leader in digital recording and quality management solutions, today announced the next generation of its flagship digital recording system - NiceLog, version 8.1 - tailored specifically to meet the needs of the trading...
Date and Time Posted: November 12, 1999 1:56:00 PM EST

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Lucent Technologies Creates Alliance Network To Build Customer Relationship Management Solutions
Lucent Technologies today announced an alliance network to build innovative, multi-vendor customer relationship management (CRM) solutions for organizations worldwide. Customer relationship management is a multi-faceted approach to marketing, sales...
Date and Time Posted: November 12, 1999 1:44:00 PM EST

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Easyphone Introduces Unified Customer Interaction™
With Unified Customer Interaction™, companies will be able to provide "one face to the customer" by maintaining the context of customer interactions as they move between self-care and human assistance, and across different media such as telephone,...
Date and Time Posted: November 11, 1999 9:37:00 AM EST

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Nice Systems 3Q99 Revenues Up 55 Percent To $32.0 Million
NICE Systems Ltd., a leading global provider of digital recording and quality management solutions, today reported third quarter 1999 revenues rose 55 percent to a record high of $32.0 million compared with $20.6 million for the third quarter of...
Date and Time Posted: November 8, 1999 5:01:00 PM EST

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hotlines TRAINING has changed its name to hotlines CALL CENTER SKILLS TRAINING LTD.
Managing Director Keith Wymer says this is a move to reflect the astonishing growth in demand for training in telesales and phone based customer service skills. Wymer adds "we have deliberately chosen the US spelling of the word 'center' as 75% of...
Date and Time Posted: November 8, 1999 4:52:00 PM EST

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Blue Pumpkin Announces Industry's First Workforce Management Solution
Blue Pumpkin Software, a leading provider of workforce management solutions, today announced a Beta program for PrimeTime Email, a new technology designed to solve the complex workforce scheduling challenges caused by the recent introduction of...
Date and Time Posted: November 8, 1999 4:12:00 PM EST

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Witness Systems Unveils Industry-First Solution for Measuring and Predicting Contact Centre Performance
Witness Systems, Inc a premier developer of customer interaction recording and analysis solutions for call centres has launched its latest innovation for maximising customer satisfaction, enhancing business efficiency and driving performance...
Date and Time Posted: November 8, 1999 3:54:00 PM EST

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