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Showing 301 to 315 of 5530 News Items
Tunstall Hires Peregrine Group to Prepare for Relocation
Tunstall Americas, an American subsidiary of a British firm, has hired Peregrine Group of East Providence for the renovation, design consulting, construction oversight and more as it prepares to move its call-center operation to Pawtucket in April.
Date and Time Posted: March 15, 2013 8:10:00 AM EST
Marketo Boosts Microsoft CRM Integration via Partnership
Marketing automation company Marketo Inc. has partnered with data integration company Scribe Software to deliver marketing campaign data to users of Microsoft Dynamics CRM.
Date and Time Posted: March 15, 2013 8:06:00 AM EST
OAISYS Solutions Now Rated “Avaya Compliant”
OAISYS' portfolio of voice compliance and quality monitoring applications are compliant with key unified communications solutions from Avaya, a global provider of business collaboration and communications solutions.
Date and Time Posted: March 14, 2013 10:06:00 AM EST
En Pointe Teams Up with Apache Hadoop Software
Solution Provider to Offer Support and Training for Intel Distribution
Date and Time Posted: March 14, 2013 9:57:00 AM EST
Hopes for Call Centre Diminishing
The prospect of an HGS call centre coming to Sarnia looks bleak.
Date and Time Posted: March 14, 2013 9:54:00 AM EST
Calabrio Advances Workforce Management Capabilities
Continued WFM enhancements tackle ease of use and accessibility for contact centers large and small
Date and Time Posted: March 14, 2013 9:50:00 AM EST
SAS Increases Cooperation with SYKES
SAS has agreed a contract with SYKES to significantly extend cooperation and to transfer further elements of Customer Contact Center (CCC) operations to Sykes. Some parts of SAS support for corporate customers and agents will continue to be managed internally.
Date and Time Posted: March 14, 2013 9:13:00 AM EST
KANA Named a CRM Watchlist Winner
Paul Greenberg Recognizes KANA as a Significant Customer Service Provider "Making a Difference in a Customer-Centric World"
Date and Time Posted: March 13, 2013 10:05:00 AM EST
Convergys Brings Over 300 New Jobs to Tucson
Convergys Corporation (NYSE: CVG), a global provider in customer management, is hosting off-site career fairs for its contact center in Tucson, Arizona.
Date and Time Posted: March 13, 2013 10:01:00 AM EST
Sitel Named to Leaders Category of The Global Outsourcing 100 List
Company Ranked One of the World's Best Outsourcing Service Providers
Date and Time Posted: March 12, 2013 9:21:00 AM EST
Attensity Releases Respond 6.0 for Social Customer Contact Centers
New Offering Provides Advanced Routing of Customer Communications for Cross-Organizational Response and Action
Date and Time Posted: March 12, 2013 9:15:00 AM EST
T-Mobile Says DOL Report Irrelevant to MetroPCS Deal
T-Mobile USA says the Communications Workers of America's (CWA) reference of a Department of Labor (DOL) investigation on T-Mobile call centers is not relevant to the carrier's proposed acquisition of MetroPCS.
Date and Time Posted: March 12, 2013 9:07:00 AM EST
FEMA Helpline Does More Than Register Victims
Those affected by the recent Mississippi tornados, storms and flooding can use the Federal Emergency Management Agency's Helpline for more than registering for assistance.
Date and Time Posted: March 11, 2013 2:06:00 PM EST
Callzilla Chooses LiveOps Platform to Offer Solutions to the Hispanic Market
Callzilla is proud to announce that it has finalized an agreement with LiveOps, Inc., a global provider in cloud contact center and customer service solutions, to offer their clients Spanish speaking live agents services.
Date and Time Posted: March 11, 2013 2:01:00 PM EST
Protective Life Corp. Call Center Revamp Aided by iSeek Solutions
A small company based at the downtown Birmingham business incubator Innovation Depot is managing a revamp of many nationwide call centers operated by Protective Life Corp.
Date and Time Posted: March 11, 2013 9:07:00 AM EST
James Wilson AVOXI
Halima Baksha Clientele Life
Wolf von Zepelin Outsourcingworld GmbH
Adinor Puplampu Millicom Ghana Limited
Valentin Yaroshinsky Incom
Natalia Izmaylova UkrSibbank BNP Paribas Group
Chyntia Arthaviena Bank Mandiri
Zeineb Kadri Connecting Business Services
Jim Dietrich Microsoft
Liz Willson Innovation Group
Cidilia Singh Clientele Life
Shanitha Hanuman Clientele Life
Hiromitsu Nakajima SOFTBANK TELECOM Corp.
Marcus von Kloeden OmniTouch International
Chinagozi Daniel PalmNet Consult Ltd
Laura Collins contactCenterWorld
Sonelle Buys Inter-Active Technologies
Hanneke Loots Sanlam
Jerome Forsyth-Githahu Protea Hotels
Showing 1 - 20 of 51601 items