Tunstall Americas, an American subsidiary of a British firm, has hired Peregrine Group of East Providence for the renovation, design consulting, construction oversight and more as it prepares to move its call-center operation to Pawtucket in April.

Marketing automation company Marketo Inc. has partnered with data integration company Scribe Software to deliver marketing campaign data to users of Microsoft Dynamics CRM.

OAISYS' portfolio of voice compliance and quality monitoring applications are compliant with key unified communications solutions from Avaya, a global provider of business collaboration and communications solutions.

Solution Provider to Offer Support and Training for Intel Distribution

The prospect of an HGS call centre coming to Sarnia looks bleak.

Continued WFM enhancements tackle ease of use and accessibility for contact centers large and small

SAS has agreed a contract with SYKES to significantly extend cooperation and to transfer further elements of Customer Contact Center (CCC) operations to Sykes. Some parts of SAS support for corporate customers and agents will continue to be managed internally.

Paul Greenberg Recognizes KANA as a Significant Customer Service Provider "Making a Difference in a Customer-Centric World"

Convergys Corporation (NYSE: CVG), a global provider in customer management, is hosting off-site career fairs for its contact center in Tucson, Arizona.

Company Ranked One of the World's Best Outsourcing Service Providers

New Offering Provides Advanced Routing of Customer Communications for Cross-Organizational Response and Action

T-Mobile USA says the Communications Workers of America's (CWA) reference of a Department of Labor (DOL) investigation on T-Mobile call centers is not relevant to the carrier's proposed acquisition of MetroPCS.

Those affected by the recent Mississippi tornados, storms and flooding can use the Federal Emergency Management Agency's Helpline for more than registering for assistance.

Callzilla is proud to announce that it has finalized an agreement with LiveOps, Inc., a global provider in cloud contact center and customer service solutions, to offer their clients Spanish speaking live agents services.

A small company based at the downtown Birmingham business incubator Innovation Depot is managing a revamp of many nationwide call centers operated by Protective Life Corp.