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Residents Mobilize Against Contact Centre Location
A few residents of Southlands Drive are already taking their opposition to the proposed Chilliwack Contact Centre to the streets.
Date and Time Posted: February 21, 2011 8:00:00 AM EST
Olean Call Center Faces 164 Job Cuts
An Olean call center is working to line up new work to keep 164 employees on the payroll.
Date and Time Posted: February 20, 2011 3:20:00 PM EST
Electrolux Corporate Call Center Moving To Augusta, Adding Jobs
Augusta will soon be cleaning up...at least when it comes to the economy.
Date and Time Posted: February 18, 2011 8:48:00 AM EST
Leading Coffee Company, Illy caffe, Selects the inContact Cloud-Based Solution
Italian Coffee Company Deploys inContact to Enhance Contact Center Effectiveness as Key Strategy to Fuel North American Presence
Date and Time Posted: February 18, 2011 8:45:00 AM EST
Crestview Call Center Doubled Staff
NEW Customer Service Companies were the new guys in town in 2004. Since then, the company has doubled its staff at its Crestview location.
Date and Time Posted: February 18, 2011 8:42:00 AM EST
Telvista Successfully Completes PCI-DSS Certification of All Telvista Contact Centers
Telvista, Inc. announced that it has been recertified as compliant with the Payment Card Industry Data Security Standard (PCI-DSS) as a Level 1 service provider by Trustwave,..
Date and Time Posted: February 18, 2011 8:40:00 AM EST
Scholastic Call Center to Close
A Moberly business, Scholastic Call Center will be closing this spring leaving about 60 people without jobs.
Date and Time Posted: February 18, 2011 8:38:00 AM EST
TeleTech Selected to Provide Fully Hosted Technology and eLearning Solutions
TeleTech Holdings, Inc., a global provider of technology-enabled, customer-centric business process solutions, has been chosen by one of North America’s energy services retailers to provide a fully hosted, cloud-based technology and eLearning solution.
Date and Time Posted: February 18, 2011 8:35:00 AM EST
ShoreGroup Marks 10th Year as Cisco Systems Gold Certified Partner
Gold Partner recertification affirms ShoreGroup's technology expertise and outstanding customer service processes in delivery and support of Cisco's advanced integrated technologies and services
Date and Time Posted: February 18, 2011 8:31:00 AM EST
Tigerpaw Adds IT-Development Leader to Direct Product Development
Douglas Sikora Named Director of Software Development BELLEVUE, Neb., (February 16, 2011) — Tigerpaw Software, Inc., developer of the most comprehensive business building software for technology providers, today announced the hiring...
Date and Time Posted: February 17, 2011 4:58:00 PM EST
ShoreGroup Achieves Cisco Managed Services Master Certification
Certification recognizes ShoreGroup's Managed Service ITIL processes, practices and management solutions for Cisco Unified Communications and Contact Centers
Date and Time Posted: February 17, 2011 4:40:00 PM EST
Knowlagent Adds to Its Executive Team with Sales, Finance, and Operating Appointments
Industry Veterans to Accelerate Growth and Increase Revenue.
Date and Time Posted: February 17, 2011 4:30:00 PM EST
FMSI Helps Tyndall Federal Credit Union Reduce Call Center Hold Times 70%
Financial Management Solutions, Inc. (FMSI) announced today that Tyndall Federal Credit Union (FCU) of Panama City, Florida, has experienced a 70% reduction in call center hold times since deploying the FMSI ContactCenter Management System (CMS) solution. CMS allows financial institutions to schedule agents based on forecasted call volumes, thereby optimizing contact center sta
Date and Time Posted: February 17, 2011 9:09:00 AM EST
Newtown Considers Regionalizing Emergency Dispatch Services
In two years, when town residents call 911, their calls might go to a regional dispatch center instead of the local police department.
Date and Time Posted: February 17, 2011 9:06:00 AM EST
Churchill Downs' Lexington Call Center Expansion Unveiled
Churchill Downs Inc. on Tuesday unveiled the $1.4 million renovation and expansion of its Lexington, Ky.
Date and Time Posted: February 17, 2011 9:01:00 AM EST
Tyler Zawacki contactcenterworld.com
Jim Dietrich Microsoft
Zeineb Kadri Connecting Business Services
Chyntia Arthaviena Bank Mandiri
Marina Magalnik IBM
Iwan Djunaedi PT. INFOMEDIA
Connie Marinaccio Loyalty One
Chinagozi Daniel PalmNet Consult Ltd
Marina Sitinjak Directorate General of Taxes
Marian Pun IBM
Brian Halley Affinion Group
Masako Yoshioka SOFTBANK Corp
Asim Biswas Technix India Solution
Wolf von Zepelin Outsourcingworld GmbH
Rebecca Huang Contact Center Capability Maturity Model Institute
Toshimitsu Kikuchi SMBC Nikko Securities Inc.
Raj Wadhwani ContactCenterWorld.com
Regina Yulia Yasmin PT Astra Honda Motor
Wasif Balouch PizzaHut
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