Contact Centre Nova Scotia (CCNS) is facing a challenge and it has turned to a local charity to help.

New technology leverages customer data to deliver highly relevant product offers during sales and service calls handled by enterprise contact centers

Move to CentOS 6.3 gives Fonality partners greater choice with respect to hardware and an opportunity to increase margins

Property management software company improves customer service as a result of new multichannel features

The merger of US Airways Group Inc. and American Airlines that is expected to be finalized this week is creating uncertainty for the 850 workers at a US Airways call center in Winston-Salem.

OAISYS announces two key additions to the company’s product development and marketing teams in support of its expanded strategic initiatives for 2013.

A.I. Corporation (AIC) to add Protecode's open source license management tools and services.

When it comes to evaluating the need for Windsor and Essex County’s 211 information and referral service, Project Manager Jennifer Tanner says the numbers speak for themselves.

Technologically Advanced Headset Reaches New Level of Efficiency in Office Applications

Polycom recognizes 8x8 as 2012 North America Service Provider of the Year

A state call center that handles requests for food stamps, Medicaid and other public benefits from Lincoln residents is ditching its toll-free number.

Company Enhances Service and Increases Customer Satisfaction with Verint Impact 360 Workforce Optimization

By asking actual call center agents what tools they needed to make their job more efficient, we identified 5 simple features agents wanted and made sure our new interface delivered those features

Three Executives Win 2012 Channelnomics Channel Influencers Awards

3CLogic’s inbound, outbound, and blended cloud-based contact center software gives LeadMaster CRM clients comprehensive computer telephony capabilities for the LeadMaster system.