AnswerFirst Communications, an answering service and customer service solutions provider, has moved its corporate headquarters and call center to a new location.

Hotel Brands Already Launching Custom Features

OppenheimerFunds Awarded NQR 5-Star Rating for Excellence in Service Performance for 10 Straight Quarters

New Ixia Chariot Contact Center solution proactively validates and hardens critical customer service infrastructure to prepare for peak seasons and the inevitable TDoS attack

Customers Can Now Automate Intelligent Email Response for CRM in the Cloud, Lymba taps into the power of social and mobile cloud technologies to help businesses accelerate their customer company transformation

Fanatics Inc. is more than doubling the size of its call center on Jacksonville’s Southside.

World Renowned Symphony Gains Business Insight and Reliability With Award-Winning Hosted Call Center and IP Phone System

CenturyLink plans to lay off 51 employees in Hood River and close its call center there this summer, the company told employees this afternoon.

Understand what agents are doing before, during and after a customer interaction to understand both sides of the customer experience and greatly improve efficiency.

ShoreTel Release 14 introduces enterprise-grade DECT phone and system management capabilities

Insurance Care Direct is adding 50 jobs with the opening of a call center in Deerfield Beach.

Convergent expands healthcare operations with new COO

Aspect Social cloud based software technology monitos, prioritizes and delivers social media postings to call center agents utilizing any call center platform ACD system.

Xerox is adding 250 full-time positions in Lexington, the company announces.

A California company says it's adding 75 jobs to its offices in south Tulsa. Alorica says their business is growing and they have openings for technical support and customer service.