A New Jersey-based company that once employed more than 500 workers in York County is closing its local operations.

Metrolink employee Lauren Whetsel has been named the 2013 winner of the American Public Transportation Association's (APTA) "Call Center Challenge."

Atlanta-based center will anchor major southeast expansion

NBC Right Now has some new information about new 911 call center training. The training emphasis should mean faster response times and will also bring Yakima dispatchers more in line with national standards.

Tunstall America next month will relocate its data and medical call center operations to from Long Island City, NY, to Pawtucket, RI.

Recent turmoil surrounding the county’s plans to consolidate emergency call centers has frustrated members of the Lake County Public Safety Communications Commissions and is challenging county officials to come together...

RealPage will serve as Brookdale’s marketing service provider, delivering managed and verified prospect referrals

V1 has its sights on leading the global business automation software market

Upstream Works Software announces that it has signed an agreement with Sutherland Global Services to expand the usage of Upstream Works' Interaction Management Automation Services to all Sutherland Global Services locations around the world.

Blitz Lead Management Software and Fonality's integration allows users to connect their Blitz account to their Fonality VoIP phone line. This partnership creates a seamless lead tracking and client service process.

Inktel Contact Center Solutions launches first collocation facility in Akron, Ohio.

Giva announces a significant new cloud product release for the industry’s first visual reporting tools for customer service and call center organizations.

British-based Tunstall Americas will relocate its data and medical call center operations to Pawtucket, Rhode Island, with plans to create 250 jobs during the next two years that primarily consist of call center operators and medical support staff.

Enhanced sales quota tracking provides multi-year quota tracking and reporting. The sales quota feature provides for analysis of sales and forecast vs. quota for both managers and sales reps.

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