Charter Communications is looking to add about 100 service advisors and sales specialists to its customer care center in Town & Country.

Amerigroup, a wholly owned subsidiary of WellPoint, Inc., announced it has begun serving members statewide in Kansas as of Jan. 1, 2013.

Frontier’s Strategic Partnership Platform Offers Added Value and Recurring Revenue

Company Honored by Columbus Business First Based Upon Overwhelmingly Positive Feedback from Employee Survey Data

In January 2011, an ammonia leak at a poultry processing plant on East Central Avenue resulted in the evacuation of everyone in a half-mile radius.

Residents could someday text information to 911 call centers in Issaquah and elsewhere in King County, after federal officials proposed rules for major wireless carriers to add the capability.

Inbound and outbound contact center capabilities integrated with cloud-based CRM system provides enhanced computer telephony integration.

ContactCenterWorld.com, The Global Association for Contact Center Best Practices & Networking announces it has made a charitable donation to UNICEF of $4,000 CDN

3ish.com, an SEO and reputation management firm is opening a satellite location for its call center services division.

Q-Suite, Indosoft’s Contact Center Software, adds auto-provisioning for Polycom and Linksys (Cisco) phones, to provide large contact center deployments with greater flexibility in the selection of IP phones.

Medical Alarm Concepts Holding, Inc., announces the Company has moved into full sales production with an outbound/inbound call center company with many locations throughout the country.

ContactCenterWorld.com, The Global Association for Contact Center Best Practices & Networking announces it has made a charitable donation to Medecins Sans Frontiers of $4,000 CAD

The best contact center professionals from Canada, USA, Mexico, Brazil, Caribbean and other countries in central and South America will be competing head to head for 34 of the contact center world's most prestigious awards in the 8th annual Top Ranking Performers Awards from ContactCenterWorld.com These awards are regarded by many as the Olympics of the industry as centers

BMC Software, Inc., a provider of system and service management solutions, has announced that PeoplesBank has implemented the BMC Track-It! solution to enable efficient help desk operations and achieve its goals.

Colleen Hiam is the new director of the U.S. Small Business Administration Disaster Assistance Customer Service Center, which is located in Buffalo.