Jackson National Life Insurance Company has been awarded World Class Call Center Certification and the highest customer service rating for the financial services industry by the Service Quality Measurement Group.

Ambulatory EHR/PM provider deploys online customer support tool for product and software

Inbound and Outbound contact center capabilities integrated with cloud based CRM system provides enhanced Computer Telephony Integration (CTI). Secure and easy to use solution drives down cost while increasing productivity.

New Business Driving Growth for Customer Service Positions

A German firm will open a call center here next month, eventually adding 150 mostly entry-level jobs to the local economy.

Over 500 On-Site Positions Available in the Communications Industry

In one year, the new Sprint call center was constructed and now employs 600.

Multi-national Customers and Global Partner Network Benefit

Global information services company Experian selects Aspect® to create broad visibility to key performance indicators, empower agents, improve contact center performance.

Dealership Performance, a provider of training and consulting services in the powersports industry, has announced that it will be launching its Dealership Elite Service Center on Jan. 2. It offers dealers professional customer service surveys and easy-to-understand reporting.

Oracle is attempting to enable more proactive customer service by integrating the Oracle RightNow Chat Cloud Service with the Oracle Engagement Engine Cloud Service as part of its new Oracle RightNow CX Cloud Service release.

Workers young, old caught off guard by move

New telecommunications client enables Sterling office to triple staff

New Orders Accelerate Sangoma’s Presence in the Strategically Important OEM Market

Responda completes the development of its Customer Interaction Platform by integrating to Indosoft’s Q-Suite ACD.