Verteks Consulting Rated “World Class” in Customer Satisfaction by Independent Source

8x8, Inc. (NASDAQ: EGHT), provider of cloud-based communications and computing solutions, announces the appointment of Ben Taft to the position of Vice President of Inside Sales, reporting to 8x8 President Kim Niederman.

Xerox Corp. notified 285 employees at two calls centers in Coos County today that they will lose their jobs in July and those facilities will close permanently.

A spokesperson with BuySeasons, the Halloween costume and party distributor in New Berlin, has confirmed some workers are being laid off. But they say these layoffs are taking place over all departments.

Unified contact center solutions provider utilizes CRM's Open CTI technology to improve contact efficiency for inside sales groups.

Enhancement lowers contact center risk, increases ROI, and improves customer experience

Many of the people who applied for the Hotel.com jobs are unemployed while others were underemployed and hoping for a chance to work full-time with benefits.

Indosoft, developers of Q-Suite and global provider of the Multi-tenant Contact Center ACD for Asterisk telephony, enhances support for Managed Hosted Service Providers through its Certified Partner Program.

Sound Telecom, a nationwide provider of outsourced telephone answering, contact center and cloud-based phone services today announces the appointment of Lara Wilson as Accounts Receivable Collection and Credit Specialist.

HP Enterprise Services announces new services designed to enable organizations to break free from legacy contact center technology and bring new multichannel customer experience capabilities to customers quickly and cost-effectively.

With release 4.4 of its cloud-based contact center software, 3CLogic’s Virtual Telephony Application Grid (V-TAG) architecture is delivering on its promise of enhanced performance in every facet of call center operations.

California-based call centre will take over all translation duties

Dozens of families in Sierra Vista could be hit hard by layoffs this week.

Home fitness provider sees impressive call center ROI in only 4 months.

The city of Ketchikan wants more help financing emergency calls and City Manager Karl Amylon says service outside the city could be cut off if it doesn’t get some help from the Ketchikan Gateway Borough.