A new smartphone app has been developed by KorTerra, Inc., a damage prevention software and one call center solutions company, to bring safe digging information and simple call before you dig communication links to the masses.

Hasbrouck Heights native James Lecesne is being honored by the North Jersey mental health organization CarePlus New Jersey because of the other people who have phoned in.

Acquisition expands Etech’s U.S. footprint and supports growing demand from existing and new clients.

The "help wanted" sign is up in the East Valley.

TeamHealth Medical Call Center (THMCC), a premier provider of 24-hour nurse triage and nurse advice lines, announces its newly formed Clinical Advisory Committee.

Dylan Quandt to Streamline Work Order Process

Live Lead Pros, providing clients with lead transfer campaigns, is now offering them with the smartest solutions for call center management.

Orlando, May 23rd 2013 – Hard Rock Live, the premier venue for rock stars in Orlando was the setting for the 2013 ContactCenterWorld Top Ranking Performers in the Contact Center World annual awards gala dinner. Attendees from North & South America were joined by those from the UK, Indonesia and Ukraine to celebrate the best in the industry and to crown the Gold medal winners wh

LogistiCare, an Atlanta-based provider of non-emergency medical transportation, will lay off 64 people from its Far East Side Madison call center starting July 17, the company said this week.

Alorica plans to eventually increase the number of employees at its Topeka facility from 170 to 450 to meet the needs of a new contract with Centurylink, Alorica and Go Topeka announced.

New Offerings Help Operations and Customer Experience Executives Maximize Revenue, Customer Loyalty and Cost Containment

The Overseer Watchdog System is a sophisticated monitoring and self-correcting High Availability (HA) mechanism offered as a part of the fault tolerant architecture of Q-Suite 5.7, to anticipate possible disruption and initiate fail-over with call survival for Asterisk based Contact Centers using Q-Suite ACD.

City politicians are urging the provincial government to reconsider the cancellation of a training tax credit for call centre workers.

SoCoCare brings all-in-one social engagement platform for customer care to Telligent’s community software for social customer service

Workers at the city's 911 call center were among those who rallied on the steps of City Hall on Wednesday to demand 400 new operators and dispatchers for the center.